Team Manager - Contact Centre

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."  

As a Team Manager within our Contact Center’s located in Joondalup and West Perth, you will have the opportunity to lead our dedicated team of frontline sales and service consultants who showcase the value and benefits of RAC products and services to our members to support them with their enquiries via phone and email.

What you need to know 

Location: Joondalup and West Perth 

Working hours: Monday to Friday (37.5 hours per week) with scheduled Saturdays on rotation 

What will you be doing: 

• Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets 

• Provide ongoing coaching and mentoring to support career development 

• Address member concerns promptly and effectively to ensure a positive resolution 

• Monitor day-to-day operations to ensure execution of strategies and initiatives 

What we are looking for: 
As a member-based organisation, alignment to our values is essential, in addition to: 

• A seasoned customer service professional with management experience, ideally in a busy, multi-tasking contact centre environment 

• Strong leadership and interpersonal skills with the ability to motivate and develop team members 

• Experience in working to & achieving KPI’s / targets 

• Creating a cohesive and collaborative work environment  

• Excellent communication skills with the ability to listen & relate well to others 

• Ability to demonstrate empathy and resilience in difficult situations  

• Strong computer literacy and ability to use many applications at once whilst having engaging conversations 

What can we offer you? 

• Secure a full-time, permanent position working within your local community
• Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities. 
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services 
• An inclusive & supportive environment, enabling all abilities to strive for success. 
• Member benefits & opportunity to join a very active Social Club. 

We are looking for enthusiastic professionals who will thrive in a culture of continuous improvement. Express your interest with an online application by clicking 'Apply Now!'.
 
As this advertisement is for current and future opportunities, please note we will retain your application in the talent pool for Team Manager vacancies that arise over the next 6 months. 
 
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