Team Manager – Information Technology

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Are you a natural leader with a knack for inspiring technical teams?
Are you able to create dynamic team environments that are collaborative, productive and positive?

Our Information Technology division plays a key role in the delivery of business services at Alberta Blue Cross®. Reporting to the Manager, the successful candidate will be responsible for operations management of critical business application(s) and services and will provide leadership to team members in the pursuit of service delivery excellence.

WHAT YOU WILL DO:

• Provide leadership to a team of high performing IT professionals to deliver high-quality business solutions every day.
• Create an engaging and open work environment where employees feel supported, equipped, and trusted to do their best work.
• Coach, train, and mentor team members, under the direction of the manager, to build a workforce of the highest quality.
• Promote, encourage, and support the wellness of team members.
• Develop individualized employee performance plans that incorporates feedback, career aspirations, and training plans of team members.
• Manage team allocation for work requests and projects in collaboration with Manager and peers.
• Provide day-to-day operational management in the development, quality assurance, implementation, and maintenance of business applications, which meet business requirements in close collaboration with peers and BA/QA Team Managers.
• Participate in major incident events on rotation basis and help with resolution.
• Build and manage effective customer and vendor relationships by understanding related business strategy and managing expectations.
• Ensure the team follows standards to meet both internal and external audit requirements.
• Maintain service-level agreements to agreed upon levels.
• Communicate effectively with all levels within the organization on a regular basis.
• Lead projects in alignment with the corporate project management methodology.
• Ensure Systems Development Life Cycle best practices are being followed.
• Provide expertise to internal clients, external clients, and team members.
• Understand the application environments and interdependencies with other systems.

WHAT YOU WILL HAVE:

• A bachelor’s degree or diploma in Computer Science or related technical discipline is required.
• A minimum of three years of leadership in an IT related organization or team providing both technical and analytical services to clients.
• Experience understanding customer/business requirements.
• A solid understanding and familiarity with all aspects of the System Development Life Cycle.
• Experience in managing application maintenance and development teams is highly preferred.
• Working knowledge of Agile framework is a plus.
• Working knowledge of ITIL and Project Management experience is a plus.
• Ability to work well with people and to inspire them to do their best work every day.
• Effective prioritization and organization of both people and work.
• Excellent communication skills with both technical and non-technical people.
• Effective and efficient delegation skills.
• Ability to handle and manage change, both personally, with your team and with your customers.
• Ability to help resolve difficult problems.
• Strong people skills coupled with excellent written and verbal communication.
• Committed to providing customers both internally and externally with exceptional care, attention to detail and the highest of quality.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.