Team Support Specialist (LHCSA)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered.  We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.  We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations. 

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Team Support Specialist for our LHCSA line of business.

This is a remote role with potential travel/commute into the FreedomCare hub closest to you.

Department & Position Overview:

The LHCSA Team Support Specialist plays a crucial role in supporting the coordination and recruitment side of the business, filling in the gaps where needed. This individual will receive comprehensive training on both recruitment and coordination responsibilities, providing them with a 360-degree view of the operations. You will work alongside your team members to provide exceptional customer service to clients and caregivers.

We value your can-do positive attitude and desire to turn a negative into a positive.

Every Day You Will:

• Assist with day-to-day overflow of work for Coordinators and Recruiters
• Provide support when either a HHA Recruiter or Coordinator is out on PTO
• Help monitor daily workflows to ensure compliance with standard policies and procedures
• Assist in identifying system or workflow areas of opportunity
• Additional duties will be assigned as needed for the business

Ideal Candidate Will Possess:

• 3+ years of customer service experience; ability to provide a seamless Customer Service experience including interacting with customers, answering customer inquiries, and effectively handling customer complaints
• Experience with data input, case review and building rapport and confidence with team
• Computer proficiency required; ability to leverage technology to identify, research and solve customer issues
• Excellent communication and organization skills
• Must have poise and patience when dealing with customers
• Bilingual in English and Spanish, or other languages desired
• Willingness to learn and be training in both recruitment and coordination responsibilities
• Ability to work well in a team environment and collaborate with others

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience.  We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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