Teammate Support Specialist

Job Purpose:

This position is responsible for oversight of the day to day operations and risk management of the Financial Centers. Serves as a liaison between the Financial Centers and the Bank's Operations, Product, System, Compliance, and Marketing departments. Provides guidance to all Financial Center personnel in adhering to bank policies and procedures including performing and reviewing with management location audits. Travel is required 30% or more for this job.

Job Responsibilities:

1.

Demonstrate leadership qualities and ability to influence others; Assist Financial Center Manager with developing, training, and coaching all staff members; Coordinates group training for all employees in both physical and virtual environments; Actively involved in the proper training and development of new employees and the onboarding process.

2.

Develops and maintains Financial Center Operational and Procedures Manuals; takes a proactive approach in monitoring risk for the bank and updating procedures as necessary; Prepares and maintains facilities checklists and security information as part of standard operating procedures (i.e. Key access, security codes, vault codes, after hour's contacts etc.) Incumbent will be assigned focus area either East Tennessee or Middle Tennessee with a mix of retail and commercial banking responsibilities.

3.

Randomly check security, regulatory, Bank Policy and procedure compliance by all branch personnel; Performs random Financial Center cash audits to ensure compliance in addition to regularly schedule branch risk assessments.

4.

Support a flexible schedule where all Financial Centers are visited on a regular basis; Responsible for providing feedback to the FCM on observations of branch visits.

5.

Monitors operational/risk basked reports and resolves open items in a timely manner: to include teller outages/shorts, daily overdrafts, maturing CDs, kiting reports etc. Central coordinator for handling of cash, including ATM, teller and vault balancing. Also conducts new account reviews, Reg CC Hold Reviews, and Stop Payment Reporting.

6.

Assists with coordination of sales or operational reports as needed by Management; Will regularly assist in systems coordination in conjunction with IT for regular maintenance, reporting, service tickets, and integration.

7.

Supports staff in responding to customer inquiries (via email, phone or in person) in a timely manner; responsible for providing excellent client service and assisting the branch in providing superior service. Incumbent will also serve as part of an internal helpdesk call center and single point of contact for all client facing teammates.

8.

Maintain a well-developed working knowledge of the complete line of services offered.

9.

Must be able to work in a team environment with the ability to partner with co-workers and management. Need to have flexibility with scheduling.

10.

Attend all BSA training (at least annual) offered through the bank. More frequent and/or specific training may be required, depending on job responsibilities. Perform job responsibilities to ensure the bank's compliance with BSA/AML policies and procedures, which include detecting potential suspicious activity and reporting such activity to the BSA Officer and may include gathering and entering data into systems for monitoring and reporting.

Note: Incumbent may be asked to perform other non-essential duties as assigned.

Job Qualifications:

Education

High school diploma or GED required; Bachelor's degree preferred

Experience

Five years banking center work experience

Licenses/Certifications

None