Tech CRM Manager (m / f / d)

Company Description

Omio’s vision is to enable people to travel seamlessly anywhere, anyway. We are bringing all global transport into a single distribution system and creating end-to-end magical consumer journeys.

With Omio you can compare and book trains, buses, ferries and flights anywhere in Europe, the US, and Canada with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.

Omio is the largest source of inventory, with 1000+ suppliers operating in 39 countries. Our brands also include Rome2Rio for global discovery, while Omio powers ticketing and journeys, which attract 900m+ users every year. Our offices are based in Berlin, Prague, Melbourne, Brazil, Bangalore, and London.

We are a growing team of more than 400 passionate employees from more than 50 countries who share the same vision: to create a single tool to help send travellers almost anywhere in the world.

Job Description

Position summary 

A Tech CRM Manager plays a critical role in enhancing Omio’s CRM system to improve customer engagement, sales performance, and operational efficiency. He/She will join a team of CRM specialists and work closely with various departments such as Marketing, Product and Customer Service to ensure that CRM technology solutions support the company's strategic objectives.

Main tasks and responsibilities:

• Implementation, configuration and optimization of the CRM system

• Knowledge of CRM fundamentals such as segmentation, email deliverability, A/B split testing, HTML, dynamic logic and CRM best practices.

• Provide technical expertise to troubleshoot and resolve CRM-related issues.

• Work with developers and IT teams to customize CRM functionalities as needed (e.g., creating workflows, reports, dashboards).

• Manage relationships with CRM vendors and service providers to ensure smooth operations

• Coordinate with cross-functional teams to ensure smooth project delivery.

• Define and maintain CRM best practices, ensuring data integrity, security, and usability

• Ensure data integrity, quality, and accuracy in the CRM system.

• Analyze CRM data to provide insights and recommendations for improving customer engagement and business outcomes

• Coordinate with cross-functional teams to ensure smooth project delivery.

• Develop documentation for processes, user guides, and system configurations

Qualifications

Experience:

• Solid, hands-on experience with CRM platforms such as Braze, Salesforce or others, 2–3 years experience working in an e-commerce environment

• strong understanding of product, marketing and customer service processes

Technical Skills:

• Proficiency in CRM platforms, including customization and integrations.

• Familiarity with databases (SQL), APIs, and third-party integrations.

• Experience in data management, reporting, and analytics tools.

• Knowledge of coding languages (e.g., Java, Python, C#) is a plus.

Soft Skills:

• strong communication and stakeholder management abilities.

• Analytical mindset with problem-solving skills.

• Ability to handle multiple projects in a fast-paced environment.

Additional Information

What’s in it for you? #LifeAtOmio

This role is based on-site at Omio's modern & friendly head office in Warschauer Platz, giving you a great environment to learn, grow and develop your career, surround by like minded colleagues, this role also offers flexible working, 50% home/office. 

• Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
• A competitive and attractive compensation package
• A diverse team of more than 45 nationalities

Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age or disability.

Intrigued? Apply here.

Recruitment scams: Important notice

Protect yourself from scammers, Omio wants to ensure your ongoing safety during the application process at Omio. Please keep in mind of potential scammers impersonating Omio recruiters (mainly via a global professional networking site, and messenger app's).

Remember, Omio never requests payment or sensitive personal information during the recruitment process. All official job opportunities are exclusively posted on our careers page. If you suspect fraudulent activity, report it to [email protected]. Remember to cross-reference against our careers page if you question the authenticity, stay vigilant, and protect yourself from recruitment scams.

www.omio.com/corporate/jobs