Tech Infrastructure Analyst II

The Tech Infrastructure Analyst II performs installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers. Working independently under general supervision, this job maintains end user needs by ensuring the uptime, performance, resource availability, and security of the computers are within established operational guidelines. This job uses their knowledge of computer languages and operations to find and fix problems in computer networks, such as network communications errors, storage problems, and malfunctioning server platforms

Key Responsibilities and Duties

• Performs routine analysis during normal IT Infrastructure operation, including on networks, firewalls, servers, operating systems, applications and devices.
• Supports the acquiring, installing, and upgrading computer components and software and planning for service outages and other problems.
• Maintains the automation of routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement.
• Implements domain solutions and executes changes in line with the implementation plan.
• Helps senior domain administrators with trouble shooting of day-to-day domain issues.
• Configures servers and associated routers to ensure their smooth and reliable operation.
• Creates documentation as it relates to domain configuration, routing, processes, and service records.
• Updates current documentation of all equipment under operational control.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2+ Years Required; 3+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

6IC

• AWS
• Openshift
• Kubernetes
• VMWare
• Autosys
• Mainframe
• CA7
• Splunk
• Dynatrace
• Middleware
• Mule/Kong
• F5 Load Balancer

Base Pay Range: $71,700/yr. - $119,400/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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