Tech Infrastructure Manager

The Tech Infrastructure Manager supervises professional level employees and manages the installation, configuration, and maintenance of IT systems software and hardware for multi-user server computers. This job meets end user needs by confirming that uptime, performance, resource availability, and security of computers are within established operational guidelines.

Key Responsibilities and Duties

• Supervises team members responsible for the acquisition, installation, and any upgraded computer components and software and planning for service outages and other problems.
• Approves automation of routine tasks using scripting and writing basic computer programs to address more complex systems software configuration and enhancement.
• Identifies and monitors best practices for technology architecture, while providing expert advice on core infrastructure initiatives.
• Communicates project, operational, and strategy risks and opportunities to senior management, along with corrective action plans when required.
• Publishes metrics to qualify and quantify configuration success, and ensures that configuration practices are in compliance with standards.
• Ensures successful delivery on all project and operational commitments, including quality and timeliness metrics.
• Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional products and engagement, motivation, and development of team.
• Develops team members through reasonable, effective performance development plans, technical training opportunities and stretch work assignments.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

8PL

• Proficiency in project, monitoring, agile, asset management and IT service management tools such as Service Now, Jira, Xmatters, Dynatrace and Splunk
• Industry accepted cloud, and cyber certifications such as PMP; CISSP, CSM; AWS/Google/Azure cloud certifications.

Base Pay Range: $109,200/yr. - $182,000/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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