Tech Lead - Data & Customer Interface

Gistia is embarking on a journey to provide scalable subscription cloud-based solutions to diagnostic providers, complemented by Professional Services offerings to cater to their unique needs. As we evolve, we recognize the importance of understanding customer requirements and the business side of our solutions. Therefore, we are seeking a Tech Lead with a focus on healthcare data who can also interface with customers to gather requirements and provide insights into the business aspects of our platform. This individual will lead a team of engineers, driving the design, implementation, and maintenance of data-centric applications while actively engaging with customers to ensure alignment between technical solutions and business objectives.

• Lead the design and development of data-driven solutions, including data analytics, machine learning models, and data integration pipelines.
• Lead efforts regarding data quality and governance to improve internal and external solutions.
• Interface with customers to gather requirements, understand business needs, and provide technical guidance and insights into our platform's capabilities.
• Collaborate with cross-functional teams to translate customer requirements into technical solutions, ensuring alignment with business objectives.
• Mentor and coach engineers on best practices for data engineering, software development, and customer engagement.
• Drive continuous improvement initiatives, including code reviews, performance optimizations, and technology evaluations.
• Establish and enforce coding standards, development processes, and documentation practices.
• Stay abreast of industry trends and emerging technologies in data engineering and analytics and evaluate their potential impact on our platform.
• Act as a technical liaison between engineering teams and customers, facilitating communication and ensuring customer satisfaction.
• Provide technical leadership and guidance to ensure the successful delivery of projects within scope, schedule, and budget constraints.

The Tech Lead - Data & Customer Interface will report directly to the VP of Operations

• Base salary ranging from [54K – 66K] according to experience and seniority level.
• Fixed-value medical stipend provided after completing 2 months in the role.
• Annual discretionary bonus based on individual performance and company profitability.

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 8+ years of experience in software engineering, with a focus on data engineering, data analytics, or related fields.
• Proven track record of interfacing with customers, gathering requirements, and translating business needs into technical solutions.
• Demonstrate critical thinking skills.
• Proficiency in programming languages such as Python.
• Experience with big data technologies such as Spark, Kafka, or similar.
• Strong understanding of database systems, data modeling, and SQL.
• Utilize expertise in reporting tools such as Power BI, Tableau, and Salesforce to create insightful and actionable reports for stakeholders.
• Experience in building data marts, data warehouses, and ETL processes.
• Familiarity with cloud platforms such as AWS and Azure.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with customers.
• Active participation in prospect discovery sessions. 
• Fluent English.
• Leadership experience, including mentoring junior engineers and driving technical initiatives.
• Demonstrated track record of delivering complex data projects on time and within budget.
• Preferred: Experience with Salesforce

Join us at Gistia and be part of a dynamic team driving innovation in healthcare technology. Apply now to become our Tech Lead with a focus on data and customer interface!