Tech Manager I (Salesforce) - Tech Consumer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Tech Manager I (Salesforce) - Tech Consumer in Brazil.

This role combines technical leadership, people management, and strategic ownership of Salesforce-driven solutions that enhance customer service and franchisee experience. You will lead a development team focused on optimizing and automating service processes within Salesforce Service Cloud, ensuring high-quality, scalable, and efficient digital solutions. The position plays a key role in aligning engineering execution with product strategy, contributing to roadmap planning and continuous improvement initiatives. You will be responsible for building a strong engineering culture, fostering collaboration, feedback, and knowledge sharing across teams. In addition to technical oversight, you will manage talent development, career growth, and team performance. This is a highly visible leadership role within a complex digital ecosystem, with direct impact on operational excellence and customer satisfaction.

• Lead and develop a team of software engineers, managing hiring processes, career development, performance feedback, and individual development plans.
• Drive technical excellence across Salesforce solutions, ensuring best practices in Service Cloud, LWC, Flows, Apex, and SOQL.
• Contribute to product and technical roadmap planning, supporting strategic discussions and identifying improvement opportunities.
• Oversee software engineering practices including architecture, documentation, security, DevOps, SRE, and data engineering alignment.
• Manage delivery flow, including backlog prioritization, incident management, crisis resolution, and roadmap execution using Agile and Kanban methodologies.
• Promote a strong engineering culture based on collaboration, continuous learning, feedback, and data-driven decision-making.
• Support cross-functional alignment with product, business, and technical stakeholders to ensure value delivery.

Requirements:

• Minimum 3 years of experience in direct management of software development teams.
• Strong hands-on experience with Salesforce technologies, including Service Cloud, LWC, Flows, Apex, and SOQL.
• Experience with modern development ecosystems including JavaScript, Node.js, React, REST APIs, micro frontends, design systems, and NoSQL databases.
• Knowledge of microservices and event-driven architectures, including serverless and Kubernetes environments.
• Experience with cloud platforms, DevOps practices, and infrastructure as code.
• Proven experience in digital product development lifecycles and agile environments (Kanban, Lean practices).
• Strong analytical and problem-solving skills with a data-driven mindset.
• Ability to facilitate discussions, resolve complex problems, and guide technical teams through execution.
• Strong communication and leadership skills with the ability to influence across teams.

Benefits:

• Comprehensive health and dental insurance.
• Medication assistance and extended health support for family members.
• Free psychotherapy sessions and wellness programs.
• Meal allowance or on-site restaurant options depending on work model.
• Food voucher and additional holiday food support.
• Home office assistance for remote or hybrid models.
• Gym and fitness program partnerships.
• Pet health insurance.
• Birthday day off and employee discounts on products.
• Childcare, education, and family support benefits.
• Life insurance, private pension plan, and financial support programs.