Tech Services Internship (ERP) - Summer 2023

Description

The Information Technology Support Intern will experience the day-to-day activities for supporting clients of a high-tech software company. This person will be a valuable resource assisting corporate IT and/or hosting teams with closing IT support tickets, assisting with software installations, installing 'proof-of-concept' test environments for internal testing and training, adding to our documentation library and managing special projects. To ensure that this is a well-rounded, real-world experience, the intern will receive guidance from senior team members, the IT Manager, and will participate in team meetings.

Responsibilities

• Assist staff with closing customer IT support tickets for our clients
• Assist in developing time efficiency processes and tools
• Assist with installing software
• Prepare and/or modify system and process documentation
• Research and implement various sand-box environments for testing, training, and troubleshooting
• Resolve server and software configuration issues in a team environment
• Take inbound support requests from internal and external clients

Qualifications

• Basic knowledge of server hardware (including web servers) and network configurations
• Basic knowledge of Microsoft server operating systems (Windows Server 2008/2012, SQL Server 2008/2012)
• Basic knowledge of Windows Active Directory Services
• Basic knowledge of writing SQL queries
• Strong customer service skills