Tech Services Representative

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products and solutions, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.

Job Description

• Provide training, consultation and support to customers, sales, technical leaders, application consultants and quality consultants in product technology.
• Research customer technical specifications and requirements with current or potential technical specifications of company products.
• Solve customer problems and issues by identifying short-term root cause and corrective actions. Provide expertise for resolving technical problems, troubleshoot product and modify/customize product as needed to meet customer needs and requirements.
• Develop potential technical specifications, pricing considerations and contract requirements.
• Timely resolution of formal customer and end-user complaints not resolved by Sales, Technical Leaders or Quality Team.
• Work directly with customers and end-users to define, quantify, and help shape market segment requirements.
• Assess customer needs in order to recommend appropriate products/services. Investigate new applications or improvements to products with customers.
• Coordinate and select customer and end-user trials and innovation days.
• Perform analysis, consult with end-user IT staffs and vendors as needed, and provide systems integration services which may include third-party products .
• Identify opportunities for professional services revenues.

Qualifications

• Bachelor’s degree, electronic engineering or related field preferred.

• 5+ years related Technical experience required.

• Strong customer relationship-building experience required.

• Excellent problem-solving, analytical and mathematical skills.

• Strong teamwork and relationship building skills.

• Strong training and project management experience and skills.

• Strong customer focus and orientation.

• Strong attention to detail & organizational skills.

• Understanding of applicable computer systems, such as Microsoft Office, and function specific software.

• Basic knowledge of Programming Software.

• Excellent written and verbal communication and presentation skills. 

• Availability to travel

• 28-40 Years of age

• Fluent in English written/spoken 80%

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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