Tech Specialist

Tech Specialist

What We Need

FLEETCOR is currently looking to hire a Tech Specialist within our NA Fuel division. This position falls under our Comdata line of business and is located in Nashville, TN. In this role, you will be responsible for assisting with all technical aspects of customer merchant and third-party interfaces to ensure satisfaction and effective use of products and services. This may include internal and external service and sales support. Associates may be assigned to support a specific type of technology to a pool of customers or a specific customer base for support and/or data transfer, connectivity, and transaction processing. This position may respond to service tickets, inbound emails, and phone calls and work directly with clients to provide day-to-day account support, problem resolution, research, and analysis. Answering inbound calls. You will report directly to the Operations Manager and regularly collaborate with other team(s)/department(s).

How We Work

As a Tech Specialist, you will be expected to work in a remote environment. FLEETCOR will set you up for success by providing:

• Assigned workspace in a Virtual environment
• Company-issued equipment
• Formal, hands-on training
• Monthly home internet stipend

Role Responsibilities

The responsibilities of the role will include:

• Providing complex technical support and assistance to internal and external customers via phone, email, and any other remote methods
• Providing exceptional care and attention to White Glove customers
• Addressing and responding to customer inquiries on Merchant products and services, operational functions, troubleshooting and maintenance
• Providing customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction, including software updates
• Documenting client/customer interaction, including details of inquiries, complaints,

comments and actions taken

• Creating project plans and managing special projects in collaboration with other Merchant teams.
• Customer reporting (including documentation)
• New product launches and automation initiatives
• Supporting and handling questions and escalations from Technical Representatives, resolving complex issues, approving orders, resolving and close help desk tickets, monitoring connectivity and other real-time customer needs, and offering hours of on-call support
• Escalating issues to other resources inside and outside of the company
• Supporting new product and equipment onboarding and documentation

Qualifications & Skills

• Bachelor degree or equivalent experience is required
• 2+ years' experience in the field or a related area in a goal-driven & customer-focused environment preferred.
• Comfort in pursuing resolutions to complicated customer inquiries using complex

research methods

• Experience in a fast-paced customer relations and/or technical support role
• Experience with SQL database
• Experience with Networking
• Strong customer service and office administrative skills
• Positive attitude and an engaging businesslike approach
• Excellent oral and written communication skills
• Strong problem-solving and analytical skills
• Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasks
• Comfort and confidence in interacting with internal and external partners and clients/customers
• Knowledge of computer software programs and hardware equipment
• Proficiency with Microsoft Office Suite and Windows
• Point of Sale and Petroleum industry/field experience a plus

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Our Company & Purpose

FLEETCOR is a global leader in business payments, laser-focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.

We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.

FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.FLEETCOR.com or following FLEETCOR on LinkedIn.

Equal Opportunity/Affirmative Action Employer

FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At FLEETCOR, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. An estimate of the minimum and maximum salary range is $23 - 24 per hour.

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Other details

• Job Family Service
• Pay Type Hourly
• Employment Indicator Employee

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