Tech Stack Enablement Manager

Job Title: Tech Stack Enablement Manager

Location: United States

WHY YOU’LL LOVE SALESLOFT:

Put Customers First.  Team Over Self.  Focus on Results.  Bias Towards Action.  Glass Half Full. 

These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.   

Salesloft helps brands deliver value and create trust by connecting authentically and meaningfully with their customers. Thousands of customers depend on Salesloft’s category-leading sales engagement platform to engage in more relevant, authentic and sincere ways.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world.  As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2020, twice by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine.   

We’re redefining an age-old industry! This is challenging work – but our team of brilliant creatives makes the journey thrilling.  We’re fast-paced, innovative, and collaborative.  We pursue excellence in everything and have a lot of fun along the way.  Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft! 

THE OPPORTUNITY:

Although we’re proud of our history, we’re just as excited about the future.  We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.  

At Salesloft, our Tech Stack Enablement Manager is pivotal to our company’s success.  You will be a key member of our fast-growing and high-performing Enablement team.  Your role will be to align all of our tech stack for the Revenue Org. starting with Sales.  The goal is to ensure we have a consistent and repeatable strategy, process, and training on how to use our tech across the entire pre & post sales journey, especially Salesloft.

On a day-to-day basis, you will be responsible for:

• Become an expert in Salesloft’s Commercial & Enterprise Customer Journey and Sales/Post-Sales processes
• Develop a tech stack workflow against our Sales/Post-Sales processes for both the Commercial & Enterprise motion. This should include when and how to use our tech integrations into Salesloft
  • Align on the appropriate workflow and key components to use of each piece of tech, develop the right training mechanism (ie. e-learnings, office hours, etc.) and make sure it’s baked into our onboarding program/process
• Ensure that our field teams know the appropriate SL workflow based for their role / objectives & business priorities (ie. mapped to each Solution)
• Document and standardize the Tech Workflow Playbook for each role
  • Work with onboarding program manager to incorporate into onboarding for new hires
• Partner with Salesloft Admin to develop a regular reporting cadence on usage, utilization, and adoption of workflows and platform to identify areas of optimization to increase productivity, efficiency, and outcomes
• Develop an activation strategy to drive adoption of new features and capabilities based on business objectives
  • Including understanding and being able to communicate the value prop 

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to make a significant impact on the productivity, efficiency, and success of our field.  You will have an opportunity to make a difference. 

THE TEAM:

Our Salesloft’s Enablement  team is comprised of seasoned Revenue Enablement, Customer Enablement/Education, and GTM professionals who are all aligned on one vision and mission:

• Vision: Every seller is loved by the buyers they serve (#saleslove)
• Mission: Equip companies to maximize revenue by creating a fantastic buying experience

The Enablement team consists of diverse professionals who have a common obsession for being life long learners and strive to make those around them more productive, efficient and successful.  They love to create process, develop the skills of others, and ensure that their organization has the tools to be successful 

They are also the epitome of our core values:  Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

THE SKILL SET:

• 7+ years of professional experience in the SaaS industry
• Deep understanding of the Salesloft Product suite 
• Understanding of a typical Sales & Post-Sales workflow
• Comfortable with large amount of data, ability to distill it down to clear and actionable insights to make data driven decisions to increase productivity and efficiency
• Strong understanding of tech stack integrations
• Strong Program/Project Management skills
• Ability to work cross-functionally and lead without authority
• Comfortable working in a very fast paced and ambiguous environment
• Comfortable working independently to define process and structure with limited guidance and inspire others to adopt this technology 
• Clear and concise communicator 
• Preferably experience in a Technical role, Sales role, and Ops type role

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique 
• Join our 3-week Sales Bootcamp, where you will get an understanding of what the Sales role looks like at Salesloft and the available tech suite available
• Begin 1:1’s with your manager, understand your 30-6-90 plan, meet the cross-functional teams you’ll be working with
• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Learn the ins & outs of our product suite

WITHIN THREE MONTHS, YOU’LL:

• Be a product expert 
• You’ll be in an expert in both the Commercial & Enterprise Sales Process
• You’ll know all the tech & integrations available to the Sales teams
• You’ll have mapped out what tech & integrations to use against each part of the Sales process and have a mapped out workflow

WITHIN SIX MONTHS, YOU’LL:

• Mapped out the end-to-end tech stack available to use across the Customer Journey
• Run your first quarterly review of how the Sales team is using the tech stack and integrations available to them, mapped against AE/AM performance to understand where there are efficiencies and productivity gaps
• Developed trainings across each tech product available to ensure current and future AEs/AMs know how to use what’s available to them

WITHIN TWELVE MONTHS, YOU’LL:

• Have mapped out the end-to-end process and associated tech for Sales and Customer Success for both the Commercial and Enterprise functions
• Developed trainings for each piece of tech on what it is, when to use it, and how to use it
• Overlaying adoptions and utilization data with performance data to uncover where the Enablement team can help increase win rates, average deal sizes, and productivity

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-traction organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise

Salesloft embraces diversity and invites applications from people of all walks of life.  We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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