Tech Support

CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Service industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: www.CEF.inc

ROLE AND RESPONSIBILITIES:

• Provide solution administration support for the Windows server systems in a multi-platform environment

• Provide on-site VIP Support for Executives

• Extensive off-hour VIP Support and other urgent cases

• Working as Tier 2 level technical support

• Experience with SCCM on Image deployment from client side

• High-level troubleshooting technique on AD, Events, and Systems

• Support in-house security solution management

QUALIFICATIONS:

• Provide technical support in using these Windows domain tools:

o Active Directory Users and Computers

o Active Directory Services

o Domain Group Policy Experience

o Domain Name System (DNS) Server

• Must have MDM/EMM support experience

• Must have Corporate MacOS/MacBook support experience

• Bachelor’s degree preferred with at least 3-years of Corporate Desktop Support or the equivalent combination of education and/or experience

• Must have strong speaking and writing skills

• Must have onsite & remote Executive support

• Must be able to travel within US up to 10% of work time

• VDI support experience is a plus

• Linux experience is a plus

OTHER QUALIFICATIONS:

• Legally authorized to work in the U.S. without any restrictions

• Okay to work 100% on-site in Plano, TX