Tech Support Champion: Daily Shift | German & English

Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as Technical Support Guru. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Your main tasks:
• Provide first class customer service and technical support through phone and e-mail
• Help customers with account, product and order -related inquiries
• Utilize provided tools and resources to resolve customer issues and walk-through
• Represent the client in a professional yet friendly manner through phone and email interaction
• Adhere to client’s defined processes & procedures and company policies
• Transfer or endorse contacts to the appropriate department for resolution

Qualifications

• Excellent German – both written and spoken
• Very good English
• Computer Navigation Skills and multi-tasking
• Knowledge in internet router's specifications, internet connectivity and troubleshooting
• Ability to communicate technical issues clearly to non-technical users
• Knowledge in Consumer Electronics' specifications, usage, and troubleshooting
• Excellent communication skills
• Flexible working hours

Additional Information

All your information will be kept confidential according to EEO guidelines.