Tech Support Specialist

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide technical support and assistance to end-users on hardware, software, network, and other IT-related issues.
• Administer and maintain servers, workstations, and other IT infrastructure components to ensure optimal performance, reliability, and security.
• Manage network infrastructure, including routers, switches, firewalls, and wireless access points, to maintain connectivity and data integrity.
• Implement and enforce cybersecurity measures, such as antivirus software, firewalls, and intrusion detection/prevention systems, to safeguard against cyber threats and vulnerabilities.
• Respond to IT service requests and incidents in a timely and professional manner, troubleshooting issues and resolving them efficiently to minimize downtime.
• Assist in the planning, deployment, and maintenance of IT projects, including software upgrades, hardware installations, and network expansions.
• Document IT systems, procedures, and configurations to ensure accurate records and facilitate knowledge sharing among team members.
• Stay informed about emerging technologies, industry trends, and best practices in IT, and recommend innovative solutions to improve efficiency and productivity.
• Collaborate with vendors and external service providers to procure IT equipment, software licenses, and technical services as needed.
• Provide training and guidance to end-users on IT tools and applications to enhance their proficiency and productivity.
• Participate in IT-related meetings, discussions, and initiatives, contributing insights and recommendations to support organizational objectives.
• Demonstrate commitment to providing outstanding customer service
• Assume additional duties as defined by supervisor and executive management
• Follow Aureon Technology policies and tenets at all times and subscribe to company ethos

EDUCATION, TRAINING, AND EXPERIENCE:

Required

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in a similar IT role, demonstrating proficiency in system administration, network management, and technical support.

Preferred

• Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Systems Administrator (MCSA).
• Experience with cloud computing platforms, virtualization technologies, and ITIL practices.

REQUIRED SKILLS:

• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills, with the ability to interact effectively with end-users and stakeholders at all levels.
• Proficiency in system administration tasks, including software installation, configuration, and maintenance.
• Sound knowledge of networking principles and protocols, such as TCP/IP, DNS, DHCP, and VLANs.
• Familiarity with cybersecurity concepts and best practices, including data encryption, access controls, and security awareness training.
• Ability to prioritize tasks, manage multiple projects simultaneously, and work effectively under pressure in a fast-paced environment.
• Commitment to continuous learning and professional development in the field of information technology.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Indoor work primarily in office environments, with occasional travel to remote locations as needed.
• Frequent use of computers, keyboards, and other IT equipment for extended periods.
• Occasional lifting, bending, and carrying of IT hardware and equipment weighing up to 50 pounds.
• Occasional visits to client locations as required
• Availability to work outside of standard business hours occasionally to perform maintenance or support critical operations.