Tech Writer

At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. 
We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day. 
If you’re a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you! 
We are currently looking for a master of words who can think analytically and write clearly to fill the role of a Tech Writer and join us in Chiasso. As a member of our UX Team, you will bring various skills to help us create, produce, and develop valuable documentation and other content. 
As a Tech Writer, you will own the knowledge base for clients and users, developing content that is both technical and useful for various personas. 
If you can identify with most (or all) of the points below, we want you to join our team!

• You think differently about problems and provide creative solutions
• You are both creative and technical
• You are passionate about linguistic theory and content guides
• You have an opinion on the redundancy or obligation of the Oxford comma
• You know when to use a hyphen, an en dash, and an em dash
• You could spend all day discussing bulleted list requirements, punctuation, and whether to use sentence title case
• You can debunk pseudo-grammar rules like thou shall never end a sentence with a preposition
• You are highly organized and self-motivated
• You can demonstrate leadership by discussing in detail multiple examples when you have managed projects end-to-end
• You can self-regulate and manage your time between multiple projects
• You excel in all phases of technical/research writing: discovery, research, writing, editing, auditing, and publishing
• You are annoyingly meticulous, and don't publish until every detail is checked and checked twice
• You are a self-starter, self-reliant. and autonomous, meaning, you don't need management to tell you what to do because you develop and track down enough tasks to fill your calendar
• You are confident, curious, humble, and anti-authoritarian
• You are aware of what you don't know, your weaknesses and strengths, and develop self-improvement
• You ask questions, but more than that, you find questions to ask. When you don't know about a topic, it is easy to not know what information is missing–you do know or know how to find out
• You are a team player who knows how to work with different personality types
• You are an experienced collaborator and negotiator
• You are unafraid to speak your mind respectfully and give as well as receive feedback gracefully

Key responsibilities:

• Help develop content strategy: Develop and advocate for better and more efficient ways of delivering technical content to multiple user personas. Address problems and offer creative solutions
• Write clear, concise, and well-researched content: From bug fixes and release notes to long-form feature documentation and announcements or blog articles, you cut out the fluff and write with sharp clarity to leave any possibility of ambiguity or unanswered questions at the door
• Lead projects end-to-end: You have the know-how, self-determination, and self-motivation to ideate, create, kick-start, and follow through with your own projects that aid and further our knowledge management mission. Own and manage multiple projects at a time without waiting for orders, but self-starting
• Be a subject expert: You are curious, asking more questions than average, getting more and more granular. You want to know everything there is to know about a subject and you own/upkeep the title of “subject expert”
• Innovate and develop processes: You have an eye for identifying inefficiencies and inconsistencies and you are strategically-motivated to improve and implement new ideas and SOPs in addition to receiving feedback and ongoingly adapt them
• Adapt writing style to medium: You know the difference between voice and tone. You know the difference between Best Practices and How-to guides and how to write a known limitation article vs. bug fixes. 

What you bring:

• Prior experience developing commercial and technical documentation, preferably within the Software/Saas industry 
• Experience working with publishing platforms, content tools
• Advanced understanding of SEO best practices and how to utilize analytics to develop better content
• Knowledge of software development and familiarization with cloud platforms like Azure
• Exceptional written communication skills in English
• Fluency in Italian and/or French 
• Track record of independence, productivity, and exceptional output
• Creativity to technical writing. You aren't inhibited by rules or confined to fit in a one-size-fits-all box
• Strong advocacy skills to negotiate what is needed to improve the product and aid the knowledge management mission
• Impeccable organizational skills, managing multiple tasks without feeling overwhelmed
• Meticulous editing skills
• Exceptional interpersonal skills, with a track record of fostering relationships and aligning teams across multiple departments
• Experience applying UX principles (and knowing when to and when not to)
• You feel comfortable approaching people you don't know, asking difficult questions, and leading a presentation
• Demonstrations that you go beyond your job description to innovate and/or introduce more efficient processes
• Experience working with Figma, Miro, and Document360 will be considered a plus

Our commitment to Diversity and Inclusion 
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!