Technical Account Executive

POSITION DESCRIPTION 

Alarm.com, a rapidly growing, entrepreneurial technology company, is seeking a Technical Account Executive to join our talented Account Management team.  The Technical Account Executive has two main areas of focus: driving the Technical Onboarding process to make sure that new partners have all the training and tools to succeed from the start and managing a subset of Alarm.com’s key partners to ensure that they are efficiently utilizing the full suite of Alarm.com services.

This includes everything from backend integrations to customer support tools to end user features and functionality.  We’re searching for driven individuals with a passion for technology, an entrepreneurial spirit, and a desire to drive and manage relationships internally across departments and externally with our partners. 

RESPONSIBILITIES

The Technical Account Executive’s primary job responsibilities will include:

• Manage relationships with a wide variety of contacts at important partners alongside Corporate Account Executives
• Act as a technical advisor and ‘voice of the customer’ to resellers who are both big names in the security space as well as new entrants
• Serve as Point of Contact for escalated technical issues, working with Alarm.com Support and Product teams to identify and quickly resolve
• Provide valuable ongoing product support and training to partners via webinar and on site
• Champion and advocate for partner requirements through gathering feedback from partners and other key stakeholders on how we can improve our product and processes
• Develop and maintain in-depth and current understanding of all existing and new com product release features to properly respond to partner inquiries
• Conduct local and remote testing of new features and facilitate dealer-partner engagement with product development process.

REQUIREMENTS

• BA or BS, Engineering, Math or sciences preferred; or 2+ years' comparable experience.
• Comfortable with verbal and written Professional communication in English, including: delivering presentations, facilitating meetings and conversations, running webinars, and writing concise emails.
• Ability and desire to seek out best opportunities for contribution both in collaborative environments and as an individual.
• Knowledge of and enthusiasm for connected home & internet of things.
• Ability to empathize and establish rapport; customer service orientation and desire to help both external and internal customers succeed.
• Creative and thoughtful problem-solving.
• Ability to handle high-pressure situations and work through occasional high-volume periods while meeting deadlines and staying organized.
• Flexible and positive attitude that contributes to team spirit.
• Manage an average of 50% Travel to visit with Dealer Partner (trips average 3 days)

NICE TO HAVE

• Familiarity with MS Office:  Outlook, Word, Excel, Powerpoint.
• Experience with Training, Education, Project Management, Consulting, Electronic Security and Access Control, Home Automation, HVAC, Networking, IP Video, Data Analysis, Technical Writing, Technical Support and Operations, Enterprise Sales and Services, Sales Engineering

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com was named to Fortune Magazine's list of the top 100 Fastest Growing Companies in 2021 and adds to the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

COMPANY BENEFITS
Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.      

Alarm.com is an Equal Opportunity Employer    

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.