Technical Account Manager

Who we are

 

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

 

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Job Description Summary:

We are currently seeking a Technical Account Manager to join our Global Professional Services team in Western Europe, focusing on Enterprise Merchants. We have openings in: Dublin, London, Dreilinden & Paris

As a Technical Account Manager, you should be an excellent technical and functional expert with ability to drive complex issue management. You will act as the main point of contact for technical issues affecting PayPal Partners, or Merchants.

We are seeking a dynamic individual with fast innovative thinking skills, exceptional technical skills, and a solid business acumen. As the Technical Account Manager, we will look for you to use your technology and business intelligence to help manage merchant and partner challenges. The role requires internal cross team participation with key internal stakeholder teams such as Product, Engineering, Customer Success, Engagement Management, and Sales.

The ideal candidate is a motivated self-learner, passionate about problem solving and dedicated to our merchant’s success. Agility is a key attribute for the position and embodying a desire to be a Customer and Merchant Champion.

This job requires travel within the region

Job Description:

Primary Job Responsibilities:

• Advocate for customer needs in order to overcome adoption blockers and drive new feature development with Product. Lead across multiple work streams and teams to maintain customer momentum. 
• Develop strategic relationships with key stakeholders to understand merchant’s business needs and desired outcomes.
• Works directly with developers, merchant, and internal teams to ultimately upsell and upgrade PayPal’s product offerings with the merchant. Works directly with Partners and internal teams on post integration issues to provide technical support, consulting, and best practices.  
• Installation and configuration of payment APIs, and commerce products.  
• Identifies irregularities in functionality and unexpected behaviours with PayPal products and services.  
• Develops in-depth technical documents for distribution to PayPal merchants.  
• Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.  
• Ability to analyse a merchant’s business and identify opportunities for improvements and growth. 
• Conducts test scenarios for technical issues with code, software, hardware, devices and endpoints. 
• Communicates major technical issues to merchants in your portfolio. 
• Identifies irregularities in functionality and unexpected behaviors with PayPal products and services. 
• Develops and conducts demos of PayPal product functionality. 
• Participates in the development of tools, systems and processes to improve product supportability. 

Job Requirements:

• Be comfortable with change, particularly supporting an evolving product suite
• Possess a desire to be a Customer Champion though customer empathy and advocacy
• Loves interacting directly with our Strategic Partners to learn about their business and help them by matching PayPal products and services with their business opportunities
• Enjoys solving complex technical challenges that may be required to get PayPal products and services to work end-to-end in our Partners’ environments
• Prioritizes communication and presentation skills with the ability to effectively adjust language to the target audience (CFO, CEO, Developer, etc.) 
• Demonstrates their expertise in applying consultative methodologies and techniques to uncover potential new opportunities
• While always respecting a healthy work life balance, is prepared for off business hours escalations if necessary, while being aware and work with geographic time sensitivities when triaging your tasks
• Has strong understanding of PayPal products and services and the competitive landscape
• Is a well-organized, self-motivated individual that can work independently with minimal direction 

Preferred Qualifications:

• Bachelor’s with several years of experience or Master’s degree preferred
• Experience in solution engineering or technical management preferred
• Working knowledge of web technologies including Javascript, HTTP, HTML, JSON, etc. 
• Hands-on experience in C, C++, PHP or Java required
• Troubleshooting experience with SOAP and REST environment needed
• Experience with Web Services, SOAP, REST
• Understanding of basic SQL Commands
• Solid Understanding of Firewalls, proxy, HTTP Errors, server side errors, TCP/IP
• Fluency in English and one more European language is required. Additional languages are a plus.

Our GPS Culture

We deliver great solutions to our customers, merchants and partners: our customer-centric team brings creative and technical skills together to craft solutions for our customers across the globe.

We drive innovation with a diverse team: with offices around the globe, GPS is dedicated to championing PayPal's core values of inclusion and innovation to empower all employees to learn and grow.

We help each other through active collaboration, mentorship programs and global initiatives. Our diversity is our strength.

We give back: GPS's Social Innovation programs have a positive impact on the community and help to develop a culture around the act of giving back, one team, and growth.

PayPal Benefits

• A dynamic environment where we work with talented, committed and supportive teammates
• Excellent perks like generous leave policies and sabbatical after 5 years 
• Equity and competitive pay. Every employee is a stakeholder in PayPal’s success 
• Excellent wellness benefits

Subsidiary:

PayPal

Travel Percent:

10

Primary Location:

Dreilinden - Albert Einstein Ring, Brandenburg, Germany

Additional Locations:

Amsterdam, London, Madrid, Milano - Via Roberto Lepetit, Paris

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].