Technical Account Manager

Description

About ProbablyMonsters™ Studios
ProbablyMonsters Studios is a developer-led independent game company with the mission to unite, guide, and empower talented teams to create exceptional original games while thriving in stable and meaningful careers.

Our 3 studios are each developing an original game:• Firewalk™ is working on a new multiplayer IP to be exclusively published by PlayStation• Cauldron™ is developing a single-player, adventure-driven game• Our RPG Team is creating a next-gen co-op RPG

We recently announced the largest Series A raise in gaming history at $250 million, which provides our teams with the resources and creative environment needed to foster stable, rewarding, and life-long careers. Our Monster mindset of people-first, our ethos of predictable excellence, and our purpose of inspiring a healthier industry has attracted 200+ likeminded professionals who unapologetically defend the sustainable home we have built together, a home free of storms that allows for focused creativity.

The Role
We are looking for a seasoned, world-class, Technical Account Manager (TAM) for our Platform and Services team to align feature development and integration with our game development partners. In this role, you will align and support integration solutions across multiple products in the ProbablyMonsters' portfolio.

Who You Are

• Someone with a strong technical background who can take that experience and feel comfortable communicating concepts, both verbally and in written format, to other developers and partners.
• Technical enough to provide API level support to partner teams
• Great at aligning teams around integration and execution across a multitude of features.
• Listens well to partners and can distill requirements down to technical deliverables.
• Unwavering in your desire to create a positive and inclusive work culture.
• Motivated and independent unafraid to ask for help when needed, and always willing to offer help.

What You Will Do

• Work with game development teams to integrate centralized technology and services from inception through live game releases, working with an established development framework
• Align product roadmaps and integration schedules across technology, services, and game teams.
• Track integration needs, progress, and budgets, proactively identifying and solving issues.
• Translate partner requirements into technology features, identifying gaps and help teams prioritize and stack rank work across organizations.
• Establish ways to develop and maintain healthy and collaborative relationships across teams and deliver consistency in our approach to service.
• Be a first tier of technical integration support, developing a deep understanding of our technologies, features, processes, and services
• [On an as needed basis] Onboard development partners onto our API services, instruct on usage, and determine which services teams should leverage vs what will need customized solutions.
• Facilitate and empower teams to develop the right partnerships and solutions aligned to the phases of product development
• Ensuring all aspects of communication are scalable and robust

Qualifications

• 5+ years in game development, particularly with technical implementation of APIs and/or platform and tool development
• 3+ years in program management, production, or technical account management
• Experience shipping games from inception through live releases, understanding all phases of development and strong familiarity with suite of services and processes required.
• Ability to communicate concepts, verbally and in written format, to both technical and non-technical team members.
• Strong track record of healthy partner relationships, empathy, and listening skills.

Our Commitment to You

• A people-first culture founded on respect, trust, approachability, and accountability.
• A stable home that values your potential, deeply cares about your work-life balance, and is committed to investing in your craft and long-term career.
• Competitive benefits package including health and family benefits, employee assistance program, flexible and paid time off, financial benefits and professional and personal development.