Technical Account Manager

Responsibilities

• Serve as the primary technical point of contact for a portfolio of key accounts, building strong relationships with clients and ensuring a deep understanding of their business needs and technical requirements.
• Collaborate with cross-functional teams, including sales, product, and engineering, to drive the successful adoption, integration, and ongoing optimization of our AI-based solutions.
• Provide technical guidance and support to clients throughout the customer lifecycle, from onboarding and implementation to troubleshooting and issue resolution.
• Monitor and analyze customer usage data to identify trends and opportunities for improvement, delivering proactive recommendations and best practices to optimize product performance and value.
• Conduct regular business reviews and check-ins with clients to ensure their ongoing success and satisfaction, addressing any concerns or issues in a timely and effective manner.
• Act as a customer advocate, providing feedback to internal teams on product features, enhancements, and areas for improvement.
• Develop and maintain a deep understanding of Traceable AI's products, technology, and industry trends to effectively support and educate customers.
• Contribute to the development and refinement of the TAM processes, tools, and resources to continuously improve the efficiency and effectiveness of our customer success efforts. 

Requirements

• Bachelor's degree in a related field, such as Computer Science, Information Technology, or Engineering
• 3+ years of experience in a technical account management, customer success, or technical support role, preferably within the software or technology industry.
• Strong understanding of application security, performance optimization, and cloud technologies (AWS, GCP, PCF, k8s, etc)
• Exceptional interpersonal, communication, and relationship-building skills, with a proven ability to manage complex customer relationships.
• Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues.
• Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines simultaneously.
• Comfortable working in a fast-paced, dynamic environment, with a strong commitment to continuous learning and growth.
• Familiarity with CRM tools, such as Salesforce, and analytics platforms

Why Traceable?

• Competitive salary, equity and benefits package, including health, dental, and vision coverage, 401(k), and flexible vacation/time-off policy
• A collaborative and inclusive work environment, with ample opportunities for professional growth and development.
• The chance to make a meaningful impact on the future of application security and performance, as part of a rapidly growing and innovative company.