Technical Account Manager

Location : Hybrid work in EST hours

Company Description

Level AI is a leading provider of cutting-edge SaaS solutions specializing in artificial intelligence software for the modern Contact Center. We are seeking a highly motivated and versatile SaaS Implementation Engineer to join our team. In this role you will play a crucial part in ensuring the successful setup and deployment of prospect and customer SaaS instances acting as a bridge between technical implementation and customer satisfaction. If you're a proactive individual with strong technical acumen project management skills and a knack for client interactions we want to hear from you.

Key Responsibilities :

• Serve as the primary point of contact for key client accounts building and maintaining strong relationships with clients.

• Successfully handle onboarding of multiple clients simultaneouslyUnderstand clients' technical requirements and business objectives and ensure that our AI-powered customer support solutions meet their needs.

• Collaborate with internal teams including sales product development and customer support to address client needs and resolve technical issues.

• Develop and maintain a deep understanding of our AI-powered customer support solutions and effectively communicate technical information to clients.

• Identify opportunities for upselling and cross-selling our solutions to existing clients.

• Track and report on key account metrics such as customer satisfaction and product usage and use this information to drive improvements in our solutions.

Requirements :

• Bachelor's degree in Computer Science Information Systems related field OR equivalent experience

• 2-3+ years of experience in a hands on technical role 2-3+ years of experience delivering successful customer implementations

• Strong technical background with a good understanding of SaaS platforms APIs and cloud services.

• Excellent project management skills with the ability to juggle multiple projects simultaneously.

• Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.

• Exceptional organizational and problem-solving skills.

• Strong communication skills in English (both written and verbal).

• Comfortable working EST hours

Optional Requirements :

• Familiarity with common CRM integrations such as Salesforce and Zendesk.

• Familiarity with intent-based and generative artificial intelligence Experience with Telephony Systems such as AWS Connect Five9 and Genesys.