Technical Account Manager

Numa Networks is a fast-growing technology solution provider focused on providing top quality computer support to small and medium sized businesses in Southern California. Our team has won Orange County Business Journal's Best places to work 4 out of the past 5 years and OC's Fastest Growing companies 4 out of the past 5 years.

The solutions we offer use best in class products that draw upon the latest technologies and cutting-edge innovation. With a breadth of services, NUMA Networks is able to support our customers with highly reliable on-premise and cloud solutions. Providing this quality service has helped Numa Networks maintain a very high client retention rate.

The Technical Alignment Manager (TAM) plays a critical role in ensuring that the technical components of the program are aligned with Numa's standards and the workflow of the client. The TAM works closely with the vCIO and other stakeholders to identify opportunities for process improvements and road map the implementation of these improvements.

A Day in the life of the TAM

The demeanor of the Technical Alignment Manager while on site with a customer should be professional, respectful, and courteous. They should aim to establish a positive relationship with the customer by demonstrating a strong sense of integrity, transparency, and trustworthiness.

The TAM should be approachable and empathetic, actively listening to the customer's needs and concerns. They should seek to understand the customer's perspective and work collaboratively with them to identify technical solutions that meet their needs.

It is also important for the TAM to be confident and knowledgeable, as they may be called upon to provide technical guidance and recommendations. However, it is equally important for the TAM to be humble and willing to admit when they do not know the answer to a question or when further research is needed.

Throughout the engagement, the TAM should maintain a professional demeanor, keeping their language and behavior respectful and courteous. They should be patient and understanding, and be willing to adapt their approach to meet the needs of the customer.

Overall, the demeanor of the Technical Alignment Manager should be focused on building a positive and productive relationship with the customer, while demonstrating their technical expertise, professionalism, and commitment to delivering high-quality technical solutions.

Personality Profile

The ideal personality for the TAM role at NUMA is someone who possesses a combination of technical expertise, and interpersonal abilities.

Firstly, they should have a technical background, with an understanding of the technologies being used in the program. They should have the ability to communicate technical information to both technical and non-technical stakeholders in a clear and concise manner. They should also have experience with technical planning and governance processes, and an understanding of technical risks and issues.

Secondly, they should be able to inspire and accounts to investigate technical solutions that align with the their strategic business objectives. They should also be able to work closely with business stakeholders to understand their needs and ensure that technical solutions are designed to meet those needs.

Finally, they should possess excellent interpersonal skills, including the ability to build and maintain strong relationships with stakeholders. They should be able to communicate effectively, both verbally and in writing and should also be a good listener, able to understand the concerns and needs of stakeholders and work collaboratively to find solutions.

Requirements

Must possess a relevant combination of education, experience, and training that demonstrates the knowledge, skills, and abilities to perform the essential functions.

Must be knowledgeable with the following technologies:• Microsoft-based servers and workstations• Active Directory• MS Office 365• Network firewalls and managed switches• SAN Administration• Switching and routing• Backup and disaster recovery solutions• Cloud-based technologies• Virtualization technologies

Essential Skills• Excellent analytical, organizational, and interpersonal skills• Ability to demonstrate professional written and verbal skills• Demonstrate effective time management skills

Benefits

• Competitive salary with a yearly bonus

• Full medical, dental, and vision insurance
• 401(k) covered by the company, fully vested after 12 months
• Educational reimbursement (certification tests, books, and training materials)
• Cell phone reimbursement
• Mileage reimbursement

• Water, coffee, soft drinks, and snacks provided daily
• Lunch catered every Wednesday
• Fun team events
• Awesome location (Right off the 5 and 55 freeway) and work environment with a staff lounge, TV's, video games and arcade machine
• Excellent organizational culture (fast-paced and forward-thinking environment)

• Rapid career growth potential
• Exposure to the latest and greatest technologies (virtualization, cloud computing, disaster recovery, cyber security, remote monitoring and management)