Technical Account Manager

Ibotta is seeking a Technical Account Manager (TAM) for our Ibotta Performance Network (IPN) to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. 

The mission for this role is, do everything possible to enable and optimize a partner’s success. The success of our partners directly contributes to Ibotta's success. The primary focus of the TAM team is to act as the single technical operations interface connecting partners with our larger organization, fomenting this mission. TAMs proactively anticipate and solve problems, drive automation & operational efficiency, and relentlessly execute improvements to our partners' experience. 

This position is located in Denver, Colorado as a hybrid position requiring 3 days in office, (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.

What you will be doing: 

• TAMs are the primary technical point of contact between IPN partners and Ibotta, and serve as the Voice of the Customer, championing their business and technical requisites for achieving success 

• Technical and operational requirements gathering 

• Planning and coordination with Ibotta’s Strategic Partner Management function and other Ibotta cross functional teams including UX Design, Solution Architecture, Product and Engineering 

• Technical consulting about implementation, technical issues, and upgrades/improvements 

• Planning and coordination of partner-facing Ibotta-specific technical operations and implementations:

  • SLA monitoring & adherence 

  • Cost and operational complexity minimization 

  • Development and maintenance of IPN partner-specific runbooks & playbooks 

  • Upgrades and new development  

  • Technical roadmap planning 

• Coordination and communication of technical issues, incident response and resolution 

• Preparation and delivery of technology-related elements for account reviews and discussions 

• Pioneering the integration of novel tools and procedures to internally optimize cost/performance, all while continually enhancing the value we deliver to our partners and further empowering their accomplishments within the IPN 

• Ensure overall technical progress and operational success for the partner on IPN 

• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere 

What we are looking for:  

• 8-12+ years of professional experience; Ideally, significant time in a client-facing technical role; Prior experience as a TAM or similar for a SaaS platform is ideal 

• Bachelor’s degree required. Preferably in Computer Science, Engineering, Analytics or a related field 

• AWS experience highly preferred 

• Self-directed and capable of making an impact with varying levels of direction 

• Proven track record of working cross-functionally towards shared goals and delivering meaningful impact 

• Excellent attention to detail, the ability to identify areas of improvement and the drive to put those changes into motion 

• Analytical skills to interpret and communicate data from dashboards, alerts, and monitoring systems 

• Understanding of logging and monitoring systems such as DataDog, etc..

• Professional communication skills (verbal and written), both internally and externally, specifically with executive leadership.