Technical Account Manager

Job Title: Technical Account Manager (TAM)

Location: Dallas/FT. Worth

Employment Type: Full-Time

About Buchanan Technologies: Buchanan Technologies is a leader in providing innovative IT service solutions. We are seeking a Technical Account Manager (TAM) who possesses specialized knowledge in BMC Helix, Azure Management, and Cloud Security support. This role is crucial for ensuring that our customers receive the highest value from their services and for helping them navigate the complexities of modern IT environments.

Job Summary: As a TAM at Buchanan Technologies, you'll be a strategic partner to our customers, managing their technical needs and aligning our services with their business objectives. Your expertise in BMC Helix, Azure, and Cloud Security will play a critical role in delivering technical guidance, support, and solution architecture that meet specific customer requirements.

Key Responsibilities:

• Customer Relationship Management: Forge robust relationships with assigned customers, deeply understanding their business strategies, technical challenges, and needs.
• Technical Expertise: Demonstrate expert knowledge of BMC Helix ITSM solutions, Azure Management, and Cloud Security practices to provide authoritative support and guidance.
• Solution Architecture: Architect and manage customer-specific solutions using BMC Helix and Azure, ensuring secure and optimized cloud service usage.
• Technical Support and Escalation Management: Act as a primary contact for technical issues, offering advanced support and directing complex challenges to appropriate channels.
• Proactive Guidance: Advise on best practices for cloud service utilization, emphasizing cost efficiency, security postures, and performance enhancements.
• Strategic Account Planning: Develop and execute strategic account plans in sync with customer's IT roadmaps, focusing on cloud technology and security transformation.
• Monitoring and Reporting: Oversee customer usage of BMC Helix and Azure services, providing detailed reports and insights for resource management and budget optimization.

Additional Duties:

• Serve as a knowledgeable liaison for all BMC Helix and Azure cloud-related activities within the client environment.
• Provide single-point accountability for client satisfaction, project amendments, and IT service enhancements.
• Generate and manage support tickets with IT vendors, especially for BMC Helix and Azure services.
• Participate in the assessment of significant changes impacting contracts, with an emphasis on cloud services and security implications.
• Lead client meetings, including the presentation of operational reports, with a focus on cloud service performance and security status.
• Uphold strict adherence to service level agreements, especially regarding cloud services and security response times.

About Buchanan Technologies

Since Buchanan's inception over 30 years ago, we have operated on 5 core values - People Matter, Customers Matter, Principles Matter, Community Matters, and Every Interaction Matters. These values are represented across each facet of the company, from employee relations to client service delivery to corporate social responsibility initiatives and beyond.

Why Work at Buchanan?

At Buchanan Technologies, we offer a great employment experience with a fun but professional work environment, competitive salary, and various employee career advancement programs that add value to your skills and daily life. If you are excited about being part of an energetic team where your contributions are appreciated and hard work is recognized, Buchanan is the place for you.

Things We Are Passionate About

We are passionate about providing top-tier technology services to our customers and clients and fostering a culture of continuous learning for our employees. We are a people-centric company, focused on growth and diversity for our workforce. Come join us and let's build something amazing together.