Technical Account Manager

DELVE Deeper!
DELVE is an analytics-first media consultancy and top-rated Google Marketing Platform, Google Cloud Platform, TheTrade Desk, Amazon AWS partner and reseller that provides strategy, insights, execution, and optimization of customer data to improve digital media ROI. We do not operate like other digital agencies as we help our clients achieve their goals in Digital Marketing through the power of white-glove, data-driven service.
DELVE is a fast-paced company with a list of high-profile customers across the USA and EU. Among our key clients are UNICEF, Wynn, Virgin, Gerber Life, ALG and AT&T.
We are growing rapidly and we look for a strong Team Player who is a no-stranger to fast-paced projects. Our values & behaviors are very important to us in our daily work. You will definitely hear about fire in the belly, growth mindset, comfort zone and focus from the first meeting with us.
DELVE is headquartered in the Boulder/Denver area, Colorado, with offices in Warsaw, and Minsk.
Technical Account Manager
Objective of the Role:
Technical Account Managers are the client's trusted partner and advisor; supporting them to capture the full value of the licensed products and expertise at Delve. You encompass the desire to understand how technology works and how you can use it to add value, bring exciting challenges, with many chances to learn new tools and design custom solutions to help shape an ever-changing industry .Working with a mix of brand and agency clients you will identify opportunities for account growth, promote technology adoption, and lead customer satisfaction.
Principal Duties:

• Nurture positive and collaborative working relationships with key clients, technology partners, and internal departments.
• Help clients leverage the Google Marketing Platforms and other technologies through new feature adoption, knowledge sharing, training advanced application, and customized solutions enabling improved digital media strategy, analytics and processes to optimize business outcomes.
• Guide clients based on their business needs, best platforms, and Delve's best practices to enable or improve current state; while identifying commercial opportunities to expand to other technologies and services within Delve.
• Manage the development and implementation of advanced solutions and best practices, during pre-sales and daily management.
• Lead the creation of processes, resources, and scalable solutions to support clients and a global team of ad tech specialists who design and support technical implementation.
• Maintain up-to-date knowledge of platform updates, betas, and launches to ensure ongoing communication with both internal and external stakeholders.
• Organize and maintain a database of pertinent client information, tech partner resources, internal tracking systems, learning materials, etc,

Qualifications & Skills:

• 3+ years experience with client-facing responsibilities (account management, weekly calls, reports/dashboards, presenting reports, etc.).
• Experience implementing, managing, or using Google Marketing Platform tools (DV,SA,CM.GA) and/OR Adform. Platform certifications are a plus.Excellent storytelling, presentation, and communication skills.
• Ability to work with both technical and non-technical teams/clients to develop solution designs and requirements.
• Ability to build good relationships and conduct efficient business communication with clients.
• Experience in managing multiple stakeholders and projects.

Preferred qualifications:

• Experience in media/ digital marketing/ technology industry.
• Experience in data analysis, web analytics, media insights.
• Experience working with Adform, Amazon DSP The Trade Desk, Liveramp, Google Ads, Twitter Ads, Microsoft Ads, Xandr, Adelphic, RTB House, Criteo, Appsflyer, Singular, Oracle, OnRamp, FourSquare, Willand, Apple Search Ads, Yahoo DSP / Ads, etc.
• You are tech-savvy, analytical, and well-organized.

What DELVE Offers:

• Ownership of your work, responsibility to make things happen and the opportunity to make a real difference.

• An opportunity to join a fast-paced and exciting global business in the data science/ad-tech sector.

• A culture that emphasizes honesty, collaboration, growth and personal responsibility.
• A competitive salary and quarterly bonus opportunities.
• A promote from within culture and the chance to define your career growth.
• Company fully paid health, dental, and vision insurance for employees and their families.

• Company paid life and ADD insurance.

• Safe harbor 401k with 4% company match.
• FSA and HSA options.
• 2 work from home days per week & flexible working hours based on team requirements and management discretion.

• 15 days of PTO + 9 yearly paid holidays.
• 8 sick days.
• 3 months paid parental leave.
• $1,000 Wellness Benefit.
• A hybrid working model (we work 3 days from the office - Tue-Thu).
• Brand new office in Boulder/Denver area, CO (just outside Boulder), built and designed exclusively for DELVE.

Salary range for this position is $60,000-90,000 plus a bonus potential and is based on prior experience and qualifications.
Delve is an equal opportunity employer. We believe that diversity enriches the workplace and we are committed to growing our team with the most talented and passionate people from every community. Delve strives to create a culture of unity and respect and to that end, we have a zero tolerance policy for behavior that promotes harassment, hate and discrimination of any kind. We are committed to providing reasonable accommodations for qualified individuals. If you require assistance during the application process due to a disability, please let us know.