Technical Account Manager

What you’ll achieve

As a Technical Account Manager, you’ll serve as a designated and technical trusted advisor to your assigned accounts by becoming an extension of their team through proactive, prescribed and personalized engagements. This role will require you to deeply partner with your customers, understand their Boomi and environmental landscape, and apply your product, solution and industry expertise to ensure we deliver successful outcomes throughout all phases of their journey.

You will:

• Develop an in-depth understanding of the customer, their business, objectives, and their workloads and use cases with Boomi

• Identify and address technical opportunities, concerns, and requests, and align your delivery to their priorities, projects and opportunities

• Bring senior-level technical expertise and account management skills to serve your assigned accounts as their main Boomi “go-to” person

• Proactively monitor your customers’ Boomi environment to identify trends, potential issues, and anomalies and partner with support and the customer to investigate and mitigate findings which are outside of “normal”

• Offer best practice guidance, ongoing knowledge transfer and detailed recommendations to achieve and maintain optimum health, utilization and performance

• Lead regular technical business reviews with each of your assigned accounts to report on platform utilization, overall health and recommendations to maintain health

• Build and maintain very strong cross-functional relationships with Global Support, Sales, Customer Success, Engineering and Product

• Identify growth opportunities within each of your accounts and proactive partner with your Account Teams to recommend the right solution

Essential Requirements 

• Bachelor’s degree or a minimum of 5+ years’ experience supporting and troubleshooting mission-critical enterprise software applications

• 5+ years of relevant experience as either an Architect, Pre-Sales Engineer, Service Delivery Manager or Consult/Advisor role with a (Technical) Account management focus

• Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration

• Strong understanding of enterprise infrastructure, software and cloud architecture 

• Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences

• Strong active listening and empathy skills

• Polished, persistent and influential communicator

• Occasional travel

Desirable Requirements 

• Excellent business, analytical, problem solving and communication skills (written and verbal) to various audiences

• Self-starter, flexible approach and entrepreneurial mindset

• Passion for technology and thrive in a dynamic environment of continuous improvement and innovation

• Multi-Lingual