Technical Account Manager
Job Description
Main duties and responsibilities
- Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
- ​​Interface with internal and external project managers and stakeholders to ensure smooth implementation of TFS services
- ​​Support definition, implementation and governance of an efficient Partner Integration project implementation process
- ​​Support the Commercial Organization and Partner Manager team with technical and process consultancy
- Ensure that the implemented Issuing Solutions are anchored correctly in the permanent GB organization (especially I&O)
- IT Management of assigned  Merchants/Vendors portfolio.
- Participate, as part of project activities, in related Field Services activities, including availability to support On Call Duty Service, as per team calendar shifts ( out of business hours and weekends).
Main KPI’s
- Integration coverage
- % of projects completed in time
- % of projects delivered on budget
- Stick to Partner Integration Project Management Process
- Business targets, as part of the predefined drivers.
Relates and cooperates mainly with
- Line manager
- All Partner Integration team
- Product TFS
- Commercial Managers
- Technology
Background and Education
- University graduate
- 2+ years of experience in managing multinational projects with external stakeholders
- ​​IT educational background
- Experience in working with virtual and distributed teams
- English language - fluent is a must. Any other nice to have.
Specific skills and knowledge
- Independent and self-motivated personality
- Solid understanding of Point-of-sale related technology and transactional systems
- Experience with EFT payment standards, ISO 8583, PCI, EMV within the retail or credit card industry preferred.
- Good understanding of OOP concepts and principles and .NET and Java programming language skills
- Accuracy, ability to analyse situations fast and to identify the correct measures
- Structured and flexible at the same time in managing difficult and challenging situations
- ​​Commitment and dedication to work
- ​​Perseverance in reaching goals
- ​Ability to communicate with external partners in an efficient and structured way
- ​​​Good knowledge of project management processes and tools
- Excellent communication and team skills, ability to present ideas clearly and concisely
- ​Excellent organizational, decision making and problem solving skills
- Knowledge of Agile framework (Scrum, Kanban).
- Delivering complex projects involving cross functional and geographically dispersed teams
- Available to travel, (occasional) to attend meetings, training, presentations, etc.
We offer
- Work in fast growing international Technology company
- Development and potential to grow, with possibility to future management position role.
- Multi-cultural environment
- Inspiring colleagues from many different countries
- Salary package + Benefits (bonus plan, Tickets restaurant,
- Participation in the company Agile Working Model (AWM) as per country policy. (include Homeworking and other facilities).
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Date Posted
09/11/2024
Views
1
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