Technical Account Manager

Who You Are 

You are someone who loves providing top-notch customer service to clients. You love problem solving and the rewarding feeling of making clients happy by offering them timely technical resolutions. You love being in front of customers and taking care of their needs every day. 

What We’re Looking For 

We are looking for a Technical Account Manager to provide proactive advice and guidance to our customers through various channels.  

Technical Account Manager responsibilities include responding to client’s questions and issues regarding our products and services.  You will use email/slack and applications to give clients quick answers to their technical issues. 

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you’re naturally a helper, enjoy assisting people with their technical issues and are able to explain technical details simply, we’d like to meet you. 

What You’ll Do  

• Be a subject matter expert in TabaPay’s products and services. 
• Be a technical liaison for our customers to deal with ongoing issues in production 
• Serve as key technical contact for customers as they integrate into our platform
• Promptly respond to customer queries via email, slack or video chat. 

• Handle escalated issues in a timely manner 
• Liaison with colleagues to find the best solutions to customers’ issues. 
• Identify common problems and escalate them to management. 
• Maintain a polite, helpful, and professional manner at all times. 
• Obtain and share customer feedback with colleagues and other departments so that products and services can be improved. 
   
    

Basic Qualifications 

• Bachelor’s Degree in Computer Science in related field or equivalent experience 
• Experience in the payments industry a plus 
• Working knowledge of REST APIs a very strong plus 
• 2+ years in Account Management/Customer Facing Role/Technical Support 
• Superb written and verbal communication skills.
• Capable of working in a fast paced, dynamic environment 
• Strong proven ability to work collaboratively with teams  
• Practical experience with Slack, Zendesk, MS Teams and other tools 
• The ability to respond appropriately under pressure.
• Sound judgment and excellent problem-solving skills
• A positive attitude and the ability to build relationships with clients.
• Skilled at managing multiple tasks at once and adapting to changes quickly  

The pay range for this position is $95,000-$115,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits as listed below, dependent on the position offered.

This position is onsite 1-2 days a week at our Mountain View, CA HQ.