Technical Account Manager at apexanalytix

Technical Account Manager

apexanalytix

Greensboro, NC

Full Time

Job Description

The Technical Account Manager does the following for assigned clients:

Demonstrate deep understanding of clients' business priorities/processes.
Maintain ongoing relationships with assigned clients and owning client's overall success with the apexportal software.
Oversees support projects for assigned clients.
Track, document, and effectively communicate key client KPIs such as client's overall success with apexportal software, metrics/overages as defined by the client contracts, and adherence to contractual SLAs.
Identify opportunities and secure new and incremental business on assigned accounts to support achieving departmental sales goals.
Identify, escalate, and own the resolution of any potential business risks for assigned clients.
Create and manage contracts and SOWs for assigned client's implementation projects.
Responsible for managing team members assigned to the project (IS and Support) in order to ensure client success.
Proactively escalate issues as needed.
Resolving tickets with clients.
Manage a group of assigned client accounts.

The ideal candidate would have most or all of the following:

Knowledge Components:

Knowledge of supplier onboarding processes and best practices required
SaaS software implementation experience
SaaS software integration experience
SDLC Lifecycle best practices
Good understanding of Accounts Payable & procurement principles, including Accounts Payable best practices
Project management skills
High levels of competency and comfort with standard MS office tools (Powerpoint, Excel, MS Project) and standard CRM systems (ex: Freshdesk, Zendesk, Jira, Service Now).

Experience (Years and types):

Education Levels/Credentials (Degree types and Emphasis):

Bachelor's degree in any subject
IOFM Certification/PMP Certification or combination of certifications and experience

Skills and Abilities and Other Characteristics:

A passionate commitment to customer satisfaction
Excellent communication skills, both written and verbal, including ability to communicate effectively with both business and technical personnel, both inside the APEX organization and within client organizations, at both peer and executive levels.
Ability to build rapport with team members and clients
Ability to interact credibly with technical & business professionals as well as senior executives through the CIO, CEO level
Strong influencing, problem-solving, and negotiation skills
Professional demeanor / presence

Physical Work Environment:

Work from our corporate headquarters in Greensboro, NC
20% travel to client sites, or additional as needed, usually within continental United Status

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