Technical Account Manager

Are you ready to embark on a career where you'll be at the forefront of innovation and dedicated to delivering exceptional service? Join us at CIO Technology Solutions, where we're looking for a passionate and dynamic individual to fill the role of Technical Account Manager.

Why CIO Technology Solutions:

• Cutting-Edge Technology: We're leaders in the technology industry, constantly pushing boundaries and exploring new solutions for our clients.
• Client-Centric Approach: At the heart of our mission is an unwavering commitment to our clients, and you'll be their primary advocate.
• Collaborative Environment: Join a team of forward-thinkers and work closely with a diverse group of professionals who share your dedication to excellence.

Key Responsibilities:

As a Technical Account Manager at CIO Technology Solutions, your mission is clear - foster strong relationships, elevate service quality, and drive growth. Here's how you'll make an impact:

1. Client Engagement

• Be the bridge between our clients and our dedicated team, ensuring their needs are met promptly and professionally.
• Respond promptly to client requests, including support, quotes, and product information.
• Address client concerns and issues with empathy and efficiency.

2. Relationship Building

• Cultivate and nurture client relationships, both internally and externally.
• Maintain open lines of communication to ensure seamless support and long-term client satisfaction.
• Research client accounts, identifying key stakeholders to enhance engagement.

3. Service Excellence

• Monitor, control, and support service delivery, adhering to established systems and procedures.
• Conduct client needs assessments and assist in the successful implementation of client initiatives.
• Follow up post-sales and post-project, ensuring client expectations are exceeded.
• Attend and actively contribute to Client Strategic Business Review Meetings, focusing on performance, quality, and process improvement.
• Provide valuable reporting on SLA adherence, capacity usage, and other key performance indicators.

4. Sales Growth

• Develop an in-depth understanding of our clients' businesses, buying cycles, and key decision-makers.
• Collaborate closely with our Service Desk and Project Management teams to generate quotes that align with our approved technology solutions and effectively address client needs.

Requirements

What We're Looking For:

Join us at CIO Technology Solutions and be part of a team that's shaping the future of technology services. If you're ready to take your career to the next level and embrace a role that offers both challenge and reward, apply now!

Skills Requirements:

• Consultative Sales: Proven track record of 2 to 5 years in consultative sales within a B2B setting, specializing in technology solutions.
• Tech Savvy: Deep knowledge of operating systems, software applications, various technologies, communication systems, and supplier landscapes to meet diverse business needs.
• Innovative Problem Solver: Creative thinker with the ability to translate client requirements into practical and effective solutions.
• Customer Focus: Exceptional interpersonal and customer service skills, committed to ensuring client satisfaction.
• Communication Excellence: Outstanding verbal and written communication skills for clear and effective interaction with clients and team members.
• Time Management: Strong time management skills to efficiently handle multiple tasks and meet deadlines.
• Organizational Mastery: Exceptional organizational abilities, including the skill to prioritize tasks effectively.
• Product Proficiency: Demonstrated expertise in workstations, server hardware, and network hardware, with the capability to communicate product features to non-technical audiences.
• Client Relationship Management: Proficient at engaging effectively with individuals at all levels within client organizations, including C-level executives.
• Software Proficiency: Proficiency in using Microsoft Office applications for documentation and reporting purposes.
• Adaptability: Quick adaptability to new computer products and solutions, staying current with industry trends.
• CRM Experience: Previous experience with Customer Relationship Management (CRM) tools is a plus, though not mandatory.
• This position is not eligible for remote or hybrid work. You must report to the Tampa office daily. No relocation assistance is provided.

Performance Goals:

• Elevate Customer Satisfaction: Consistently achieve exceptional customer satisfaction ratings by going above and beyond to meet client needs and expectations.
• Exceed Service and Support Commitments: Not only meet but surpass all service and support Service Level Agreements (SLAs), ensuring clients experience timely and efficient assistance.
• Quarterly and Annual Milestones: Successfully accomplish all quarterly and annual objectives established during performance appraisals, demonstrating continuous growth and achievement.
• Uphold Company Standards: Maintain and adhere to all company policies and procedures, ensuring compliance and contributing to a cohesive and efficient work environment.

Education Requirements:

• High School Diploma or GED required
• Bachelor's Degree in a related technical field preferred
• ITIL certification preferred
• Preferred: knowledge of Microsoft CSP Licensing, Dell server & workstation solution architecture, network equipment solutions architecture (Firewalls, switches, wireless mesh networks)

Benefits

• Paid Time Off (PTO): Enjoy ample time to relax, recharge, and pursue personal interests.
• Community Impact Program: Make a difference through our Volunteer Program while earning PTO compensation.
• Comprehensive Health Coverage: Access a complete health insurance package, encompassing health, dental, vision, life, and additional coverage options to safeguard your well-being.
• Financial Security: Plan for your future with confidence through our IRA Package, featuring a 100% employer match.
• Rewarding Referral Program: Refer talented individuals to our team and reap the rewards with our referral bonuses.
• Comfortable Attire: Embrace a relaxed yet professional work environment with our business casual dress code.
• Engaging Company Culture: Enjoy frequent company events, luncheons, and a host of other perks that foster a vibrant and collaborative workplace.
• Pay Commensurate with Experience: Range $55-70