Technical Account Manager

Summary:

Horizon3.ai, a leader in autonomous cybersecurity solutions, is seeking a motivated and experienced  Technical Account Manager (TAM) to join our fast-growing team. As a TAM, your role will be instrumental in diagnosing issues, proposing new workflows, and providing critical insights to our customers, as they leverage the power of our flagship product, NodeZero. This position requires a background in cybersecurity, a customer-first mindset, and a talent for fostering strong relationships.

Key Responsibilities:

• Technical Expertise: Identify technical and business requirements to ensure that our solutions deliver value and exceed customer expectations. As a trusted advisor, apply your deep understanding of our product to propose new workflows that align with customer needs.
• Monitor usage of product and analyze product engagement 
• Risk Management: Identify customer risks and work with internal resources to develop and execute "get well" plans.
• Relationship Building: Build strong networks within assigned customers, collaborating with the Customer Success management team to support and execute customer strategies and solutions.
• Customer Experience: Deliver an exceptional customer experience through proactive communication, resourceful problem-solving, and the effective utilization of customer enablement resources to help customers achieve their business goals.
• Adoption and Upsells: Drive adoption of our solutions by providing data-driven insights and progress reports. Identify opportunities for upselling and collaborate with the sales team to expand customer engagements.
• Account Planning: Develop account plans for customers, outlining critical success factors, success metrics, potential issues, and recommendations to enhance their experience with our product.
• Roadmap Communication: Act as a liaison between product management and the customer, effectively communicating the product roadmap and its impact on customer activities.

Competencies:

• Strong technical expertise in information technology and cybersecurity.
• Self-motivated, collaborative, responsible, and dedicated to exceeding client expectations.
• Experience in technical account management.
• Excellent communication skills, both internally and externally.
• Ability to prioritize, multitask, and thrive in ambiguous environments.

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, or a related field.
• 3-5 years experience in cybersecurity, infrastructure/architecture or networking
• 1 year traditional Technical Account Management experience with customer facing duties within a fast paced SaaS environment. 

Travel: This is a fully remote position, but successful execution of the job may require up to 5% of travel.

If you are an experienced Technical Account Manager with a strong background in cybersecurity and are passionate about delivering exceptional customer experiences, we encourage you to apply for this position.  Join our team and play a vital role in helping customers succeed with our cutting-edge solutions.