Technical Account Manager

DRIVE DATA DRIVEN CHANGE ACROSS OUR MOST CRITICAL CUSTOMERS

We are looking for an experienced Technical Account Manager (TAM) to become a trusted technical advisor for our Enterprise customers. A TAM is a technical leader in complex analytics implementation projects and leads technical strategy for our Strategic and Enterprise accounts. TAMs guide customers through strategic and technical decisions and are responsible for scoping technical initiatives, leading and executing according to Sisense's best practices, and directly contributing to successful project deliveries.

WHY YOU SHOULD JOIN OUR FIELD ENGINEERING SERVICES TEAM:

Sisense Field Engineering Services leads at the nexus of customer, product, and business impact. We lead our customers to successful deliveries, influence our product development, and grow our business through technology engagement. As a TAM on this team, you’ll be at that forefront, using your leadership and technical acumen to help customers derive immense value from our technology.

Sisense customers use our technology to empower insights for thousands of users with high value dashboards and their own compelling products. Our largest and most strategic customers have complex implementations spread across multiple client stakeholders and products. This is an opportunity to lead client engagements across a variety of modern data technologies, applications, having an impact on the biggest and most interesting product deliveries.

 Key Responsibilities:

• Serve as the primary technical point of contact for clients, building strong, trusted relationships with customers to understand their business needs and technical requirements.
• Assist customers with product implementation, configuration, and best practices for maximizing the value of Sisense solutions.
• Troubleshoot and resolve complex technical issues, ensuring customer satisfaction and continuous improvement in their use of our BI and Data Analytics products.
• Conduct technical workshops, training sessions, and demos to educate customers on the optimal use of Sisense solutions and empower them to achieve their data-driven goals.
• Work closely with customers to identify opportunities for further optimization, providing them with insights and recommendations on how to best leverage our platform.
• Work alongside the Field Engineering, Sales, and Customer Success teams to deliver a seamless customer experience, aligning technical strategies with the customers’ overall business objectives.
• Act as the voice of the customer internally by providing feedback to the product and engineering teams, helping to shape product development and feature prioritization.

Requirements: 

• 2-4 years of experience in a technical customer-facing role, such as Technical Account Management, Solutions Engineering, or Support Engineering.
• Experience with BI or Data Analytics platforms and products is essential. 
• Familiar with data modeling strategies and concepts 
• Basic understanding of Linux
• Comfortable in a programming language such as Python, Javascript, Java, C++, GO etc. We primarily use JavaScript or Python.
• Experience with REST APIs
• Proficient in SQL
• You are intellectually curious. If you don’t know the answer, you’ll get it!

 Advantage: 

• Knowledge of Kubernetes and Docker
• React, Next.js, Vue.js or any popular JavaScript frameworks
• Hands on experience with embedding software into another application
• SSO methods such as SAML 2.0, OpenID Connect and JWT

HOW YOU’LL RAMP UP: 

By Day 30... 

• You will have a deep understanding of the Sisense technology and how Sisense customers can leverage our product to provide real value 
• You will start interacting with Sisense customers and getting to know their challenges 
• You will begin building dashboards and data models, configuring the product to ensure you have a foundational understanding of the technology
• You will understand internal interactions, processes and tools required to be an effective TAM

By 60... 

• You will continue your shadowing sessions with customers and may begin contributing as a complementary TAM on accounts.
• You will handle customer’s requests/tickets independently and begin leading engagements with close guidance
• You’ll be exposed to a wider range of Sisense use cases
• You’ll learn about your team’s customer base and begin meeting the people 
• By 60 days, you will have a well-rounded understanding of the Sisense customers and how they are leveraging our product

By 90... 

• You’ll own technical relationships with our elite customers
• You will lead and guide customers to successful, stable and scalable solutions based on Sisense’s implementation best practices 
• You will partner with CS, Product, Engineering, Sales and our Support to offer the best advice to the customer