Technical Account Manager

Ibotta is seeking an Ibotta Performance Network (IPN) Technical Account Manager (TAM) to join our innovative team and contribute to our mission to Make Every Purchase Rewarding.

The mission for this role is, do everything possible to enable and optimize a partner's experience on the IPN. Our partner's success is Ibotta's success, and the TAM's focus is to be the single technical operations interface between a partner and our larger organization to foment this mission. TAMs proactively anticipate and solve problems, drive automation & operational efficiency, and relentlessly execute improvements to our partners' experience.

This position is located in Denver, Colorado or with the option of full-time remote. Candidates must live in the United States, Mexico or Canada. 

What you will be doing:

• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & Advocate for Savers

• IPN TAM role shepherds a partner through the on-boarding, initial implementation & production deployment, and sustain phases. TAMs are intended to be the primary technical point of contact between IPN partners and Ibotta, and serve as the partner’s advocate and main interface point to other Ibotta technical teams and functions as required. At a high level, the TAM job function includes:

• Partner On-boarding and education

  • Ensuring access to IPN Partner Portal for the partner’s team

  • Walk-thru of the IPN Partner Portal materials, verification of access to IPN partner’s team

  • Verification of IPN partner environment and operations configuration and readiness

  • Ensure IPN Partner environments are available and configured

• Technical and operational requirements gathering

• Planning and coordination with Ibotta’s Strategic Partner Management function and other Ibotta technical functions including UX Design, Solution Architecture, and IPN Partner Engineering

• Technical consulting about implementation, technical issues, and upgrades/improvements

• Partner with technical support as required, triggering of escalation to Tier 2 teams as needed

• Planning and coordination of partner-facing Ibotta-specific technical operations and implementations 

  • SLA monitoring & adherence

  • Cost and operational complexity minimization

  • Development and maintenance of IPN partner-specific runbooks & playbooks

  • Upgrades and new development 

  • Technical roadmap planning

• Coordination and communication of technical support issues and resolution

• Preparation and delivery of technology-related elements for account reviews and discussions

• Ensure overall technical progress and operation success for the partner on IPN

What we are looking for: 

• 8-12+ years of professional experience; Ideally, significant time in a client-facing technical role; Prior experience as a TAM for a SaaS platform ideal

• Bachelor’s degree in Computer Science, Engineering, Analytics or a related field required

• Experience with software development lifecycle in cloud environments; AWS experience strongly preferred

• Ability to configure and monitor various platform/environment altering thresholds; Basic understanding of logging and monitoring systems such as DataDog, etc. 

• Basic analytical skills to interpret and communicate data from dashboards, alerts, and monitoring systems

• Ability to quickly learn and grow new productivity software applications tools

• Proven track record of working cross-functionally towards shared goals and delivering meaningful impact

• Strong attention to detail, the ability to identify areas of improvement and the drive to put those changes into motion

• Professional communication skills (both verbal and written), both internally and externally with clients. 

• Self-directed and capable of making an impact with varying levels of direction

To learn more about what our Tech teams are doing day to day, visit Building Ibotta on Medium.com.

About Us:

Built in Denver, CO, Ibotta ("I bought a...") is a free mobile shopping app that gives users cash back on groceries and more. Through our partnerships with brands and retailers like Procter & Gamble, Kraft Heinz, Kellogg, Amazon, Walmart, Target and Uber, we’ve delivered over $800 million in cumulative cash rewards to our Savers. Guided by our values and our mission to make every purchase rewarding, we come to work energized by the business problems we get to solve, the technology we get to build, and the people we get to innovate (and have fun) with. Ibotta made Inc.’s 2020 list of the 5000 fastest-growing private companies in the U.S. for the third consecutive year. In 2019, we became the first mobile consumer technology company in Colorado to achieve $1B in valuation.

Additional Details:

• This position is located in Denver, CO, or with the option of full-time remote, and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, 401k match, and equity. Candidates must reside in the US.

• Base compensation range: $140,000 - $160,000.

• Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status

• Applicants must be currently authorized to work in the United States on a full-time basis.

• For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels. 

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