Technical Account Manager

Description

iSoftStone, Inc. is seeking a Technical Account Manager to join our Team!

Summary:

iSoftStone is looking for a Technical Account Manager to help maintain, drive, and expand iSS service business with our clients. The successful candidate will work to strengthen the client relationship, confidence, and awareness of iSS services by leveraging the company's successes in other practices and/or geographies.

Responsibilities:

• Drive revenue growth in two to three iSS strategic accounts through identifying and closing new opportunities, while expanding existing projects and client relationships.
• Maintain excellent client relationships and high satisfaction ratings.
• Understand the client's business strategy, priorities, and financial conditions to be able to forecast the iSS financial impact.
• Assist the project and support delivery teams to manage the risk control and escalation communications, as needed.
• Collaborate with the pre-sales solution development teams to propose the best fit solutions for clients.
• Create and present client proposals and corresponding Statement of Work(s) for new opportunities, renewal of Managed Service engagements, and support contracts.
• Provide a monthly update to the client executives or PMO for all project status.
• Travel is required 2-3 times a week for the onsite client visits.

Qualifications:

• Bachelor's Degree with computer science and information system or equivalent work experience.
• 1+ years business development and account management experience at top tier technology- based consulting company.
• Must have prior consulting background.
• 1+ years of business management experience in IT or sales.
• Very strong communication skills in oral and written.
• Talent in developing an account to annuities, and a track record of success.
• Service-oriented, responsibility-committed, self-motivated, and disciplined.
• Quick learning capabilities in business and IT service management fundamentals.
• Flexibility to attend morning or evening conference calls with teams in different time zones.

Primary Location Pay Range: $60,000 - $110,000

Benefits:

Regular full-time hourly and salaried employee benefits (if scheduled to work at least 30 hours per week): medical, dental, vision, 401k, long term disability, life insurance, holidays, PTO, floating holidays.

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world's most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.