Technical Account Manager | Bistrack

General information

Office (s)

Austin, TX, Minneapolis, MN, Philadelphia, PA

Date Published

Wednesday, October 11, 2023

Country

United States

Job ID

23084

Function

Global Support

Description & Requirements

Technical Account Manager | BisTrack

The Technical Account Manager (TAM) plays a pivotal role in ensuring the success and satisfaction of our building supply industry clients. TAMs possess a deep understanding of the building supply industry and the Epicor solutions tailored for this market (e.g., BisTrack). Assigned as the primary point of contact on strategic accounts, TAMs develop and maintain strong working relationships with the leaders and technologists from these accounts, possess a deep understanding of an account's business operations and use of Epicor's products, and provide recommendations and assistance designed to ensure customers are maximizing the value of their investment in Epicor.

What you will be doing:

• Leverage deep technical knowledge of building supply processes and software architecture to provide expert guidance to SaaS/Cloud clients
• Understand and effectively communicate the technical aspects of our SaaS products to both technical and non-technical stakeholders.
• Coordinate and lead the planning, implementation, and monitoring of software integration projects, ensuring they are delivered on time and within budget.
• Collaborate with cross-functional teams to address client requirements, provide technical solutions, and resolve issues promptly.
• B uild and maintain strong, long-term client relationships through proactive communication and a deep understanding of their business goals.
• A ct as a trusted advisor to clients, ensuring they maximize the value of our solutions and achieve their operational objectives.
• Work closely with clients to assess their unique needs and develop customized software solutions.
• Provide training and support to clients to ensure efficient and effective utilization of our products.
• Troubleshoot technical issues and work collaboratively with the Cloud Ops and technical support teams to resolve client concerns promptly.
• G ather client feedback and insights to contribute to product development and enhancements.
• Stay up-to-date with industry trends and best practices to continuously improve our services.

What you'll bring:

• Deep understanding of the building supply industry and related software products.
• Excellent account management, communication skills, and executive presence; demonstrated ability to build relationships with multiple levels of an account, with the goal of being perceived as a trusted advisor.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Able to successfully navigate ambiguity and successfully execute in a fast-paced environment.

Qualifications:

• 15+ years progressive experience and demonstrated success/knowledge.
• 5+ years of specialized/industry experience.
• Bachelor's degree (or equivalent experience)
• Experience using Epicor Products (BisTrack)

The Global Support Team

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We'd love to have you join us.

About Epicor

At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.

We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.

We are an equal-opportunity employer.

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