Technical Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Brazil.

This role serves as a critical bridge between enterprise customers and technical teams, ensuring the successful deployment, adoption, and optimization of advanced cybersecurity solutions. You will act as a trusted advisor to clients, helping them maximize the value of a comprehensive security platform while aligning technical capabilities with business needs. The position combines deep technical understanding with strong customer-facing responsibilities in a fast-paced, high-impact cybersecurity environment. You will work closely with security teams, engineers, and stakeholders across LATAM to ensure seamless integration and long-term success. The role requires a proactive mindset, strong problem-solving ability, and the capacity to translate complex technical concepts into clear business value. This is a highly collaborative position where customer success and technical excellence go hand in hand.

You will be responsible for managing technical relationships with enterprise customers, ensuring successful onboarding, adoption, and ongoing optimization of cybersecurity solutions.

• Act as the primary technical point of contact for assigned enterprise customers
• Support onboarding, deployment, and integration of cybersecurity platforms
• Guide clients in maximizing platform value through best practices and optimization strategies
• Troubleshoot technical issues and coordinate resolution with internal engineering teams
• Translate customer business needs into technical requirements and actionable solutions
• Monitor customer health, adoption, and product performance to ensure long-term success
• Deliver technical presentations, demos, and advisory sessions to stakeholders
• Collaborate closely with Sales, Product, and Engineering teams to ensure customer alignment

Requirements:
You should bring strong technical expertise combined with customer-facing experience, ideally within cybersecurity, SaaS, or enterprise software environments.

• Experience as a Technical Account Manager, Solutions Engineer, or similar customer-facing technical role
• Strong understanding of SaaS platforms and enterprise software architecture
• Background in cybersecurity or related technical domains is highly preferred
• Ability to troubleshoot and resolve complex technical issues
• Excellent communication skills in English and Portuguese
• Strong stakeholder management and relationship-building abilities
• Ability to translate technical concepts into business value
• Proactive, solution-oriented mindset with strong ownership
• Experience working in fast-paced, global or remote environments

Benefits:

• Fully remote role within LATAM with flexible work arrangements
• Opportunity to work in a leading cybersecurity technology environment
• Exposure to enterprise-level global customers and complex technical systems
• Career growth opportunities in technical consulting and customer success
• Continuous learning in cybersecurity, SaaS, and enterprise architecture
• Collaborative, high-performance team culture
• Competitive compensation aligned with market standards
• Autonomy and trust-driven work environment