Job Description
As a Technical Account Manager (TAM) supporting our Global Strategic Accounts team you will help some of the world's leading advertisers maximize value from Smartly's AI-powered advertising platform. This role sits at the intersection of Sales Customer Success and Product combining solution consulting onboarding enablement and technical advisory support throughout the customer lifecycle.
You will partner closely with Global Strategic Partners and Customer Success Managers to understand customer needs design solutions guide adoption and help customers achieve measurable business outcomes. Your ability to connect technical capabilities with customer goals will be critical to both new business success and long-term customer growth.
What You Will Do- Partner with Global Strategic Partners to support new business opportunities and account expansion initiatives
- Lead technical discovery sessions to understand customer objectives workflows requirements and success criteria
- Design and present tailored solution recommendations that align Smartly's capabilities with customer needs
- Deliver product demonstrations and solution walkthroughs for both technical and non-technical audiences
- Act as a trusted technical advisor throughout the sales process helping customers evaluate and adopt Smartly solutions
- Partner with Customer Success Managers to deliver structured onboarding programs for new customers
- Lead customer training sessions configuration guidance and enablement activities that accelerate adoption and time-to-value
- Collaborate with Product Engineering Sales and Customer Success teams to resolve customer challenges identify growth opportunities and share customer insights that inform product development
- Experience in Technical Account Management Solutions Consulting Sales Engineering Customer Success Customer Onboarding or a similar customer-facing technical role
- Experience supporting pre-sales activities post-sales customer engagements or both across the customer lifecycle
- Ability to conduct structured discovery and translate customer requirements into practical scalable solutions
- Strong presentation demonstration and communication skills with the ability to engage a variety of stakeholder groups
- Experience delivering onboarding enablement or training programs that drive customer adoption and success
- Strong problem-solving skills and a consultative customer-focused approach
- Ability to balance technical depth with commercial awareness and customer outcomes
- Experience with digital advertising platforms such as Meta Google Ads DSPs or related advertising technologies
- Comfort discussing integrations workflows data flows and technical concepts with customer teams
- Experience working with enterprise customers agencies or large global accounts is a plus
Five weeks paid time off (PTO) 11 company paid holidays unlimited sick days
Generous healthcare packages & mental health benefits
401K plus matching & equity grants for all new Smartlies
Wellness benefit & learning reimbursement opportunities
Volunteer time off days & company donation matching opportunities
And so much more…
The base pay range for this position is as mentioned below per year plus an annual performance bonus. We take into consideration an individual’s background expertise and experience in determining final salary. In addition to annual salary Smartly’s total rewards provide employees with stock options medical/dental/vision insurances retirement savings benefits parental leave 5 weeks vacation unlimited sick days life insurance and disability benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.
Salary in USD: 90000 - 130000
Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow collaborate and make impact together.
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media creative and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms including Facebook Google Instagram Pinterest Snap and TikTok. Our end-to-end technology unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities working in 13 countries. Together we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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Skills Required
- Experience in Technical Account Management Solutions Consulting Sales Engineering Customer Success Customer Onboarding or similar customer-facing technical role.
- Experience supporting pre-sales activities post-sales customer engagements or both across the customer lifecycle.
- Ability to conduct structured discovery and translate customer requirements into practical scalable solutions.
- Strong presentation demonstration and communication skills with ability to engage varied stakeholder groups.
- Experience delivering onboarding enablement or training programs that drive customer adoption and success.
- Strong problem-solving skills and a consultative customer-focused approach.
- Ability to balance technical depth with commercial awareness and customer outcomes.
- Experience with digital advertising platforms such as Meta Google Ads DSPs or related advertising technologies.
- Comfort discussing integrations workflows data flows and technical concepts with customer teams.
- Experience working with enterprise customers agencies or large global accounts.
What the Team is Saying
Smartly Compensation & Benefits Highlights
- Leave & Time Off Breadth—Five weeks of paid vacation company holidays wellness/recharge days and an annual holiday shutdown are repeatedly highlighted with sabbatical or study leave noted in some locations. This broad time-off structure compares favorably against many tech employers.
- Healthcare Strength—Medical dental and vision coverage are paired with mental-health support FSA options and inclusive elements such as transgender-inclusive coverage and pet insurance alongside life and disability insurance. The scope indicates robust core health protection.
- Flexible Benefits—Office hybrid or fully remote arrangements (in approved locations) are offered complemented by a home-office stipend and short-term 'work from anywhere' programs. These options provide meaningful flexibility in where and how work is done.
Smartly Insights
What We Do
We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands agencies and businesses seek. Our unified platform combines media creative and intelligence offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers we've proven that dynamic and personalized creative makes advertising impactful. We are on a mission to transform the advertising experience for brands and their consumers. ⚡️
Why Work With Us
As a fast-paced growth company we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product whom we hire and reward and how we work towards a shared vision. Join us in moving advertising forward.
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Smartly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid workplace where Smartlies have the flexibility of hybrid work combining office and work from home. We also offer programs for short-term remote work globally.
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Date Posted
06/24/2026
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