Technical Account Manager I

Modivcare is looking for an experienced Technical Account Manager. You will be a contact for EDI partnerships with Modivcare. You will work with our external business customers to onboard new clients, manage updates to existing interfaces, and solve issues presented. You will also coordinate with internal team members such as IT management, EDI analysts, software engineers, quality assurance analysts, operations directors and managers, and project managers on EDI issues. You will be a project manager to gather requirements for technical tasks; evaluate challenges and recommend solutions; interpret partner system requirements and specifications; analyze data, layouts, requirements and documentation to determine development needs; support the staff's interfaces and applications during the production phase; prepare documentation and create task lists; perform data audits to validate information supplied to customers; and run reports. You will report to the IT department.

You will...

• Analyze and document requirements for electronic interface development.
• Manage the flow of questions and feedback during the development, testing, and production phases of software solutions.
• Perform administrative tasks to support the team such as processing and tracking projects, managing system access applications, and handling incoming and outgoing project communications.
• Communicate complex technical procedures, and make data exchange concepts clear and understandable to both technical and business staff.
• Maintain system protocols by writing and updating procedures.
• Audits data to validate information supplied to and received from customers.
• Prepare client related documentation.
• Prepare technical reports by collecting and analyzing information and trends.
• Work with customers, sales, programmers, and other consultants to implement solutions.
• Provide consultation and support to customers to ensure developed technical specifications meet their requirements.
• Manage customer needs, respond to questions and issues, document policy, procedures, and meeting minutes.
• Be the primary contact to the IT staff.

We are excited to speak to someone with the following...

• Bachelor's degree or equivalent work experience.
• 5+ years of experience in IT business analysis.
• Experience with technical requirements documentation and use case writing.
• Experience with ANSI ASC X12 file standards with emphasis on the healthcare related 837P, 835, and 834 transaction sets.
• Knowledge of project management methodologies.
• Leadership experience

We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package including the following:

• 3 Medical Plans with Prescription Drug Benefits
• 2 Dental Plans
• Vision Benefits
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Legal Services
• Critical Illness, Accident, Hospital Indemnity and Cancer Insurance
• Tuition Reimbursement
• Relocation Services
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Salary: $72,863 - $97,151/annually

Modivcare. Because we care...always.

5 brands have joined together for one calling and we recognized an important need--to improve access to care by addressing the social factors that influence patient health outcomes. Our roots as a logistics leader have laid the foundation for our transformation into a tech-enabled healthcare company making better connections to care.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.