Technical Account Manager, Local Partners, Japan

Purpose of the role

Global Blue is a global company operating, amongst others, in the field of VAT refunds to travellers, and is a leading company with the largest amount of TFS transactions in Japan.

Local Accounts team is responsible to retrieve technical requirements from merchants and local vendors, and implement our attractive systems and services to our fast-growing business in Japan while meeting Japanese quality standards.

The holder of this position will work with IT Manager, Local Accounts Japan. He/she should work on-site as playing manager, so in addition to management work for mid/small size projects, he/she should directly communicate with local vendors like POS vendors and Terminal vendors etc. in order to make integration projects progress smooth. And also BAU such as trouble shooting, execution of UAT, preparing Business Requirement Specification in the new projects… these kind of works related to the systems and services related to POS, Terminals and so on will be also the part of his/her work.

Responsibilities

Retrieving technical requirements from stakeholders

Understand Japanese regulation, merchants’ operation, market trends, devices specifitaions etc. deeply, and discuss with merchants’ person in charge (merchants’ IT) and local vendors directly.

• Identify potential issues that merchants and local vendors themselves are unaware of
• Well prepared Business Requirement Specifications
• Basic Design documents
• Enough and well-thought UAT
• Deep understanding of Global systems and services
• Mindset to always obtain the latest information
• Close communication with internal and external stakeholders

Implementation

Develop a plan considering also the rollout plan to ensure that the effective date of the law and the date agreed with the customer are met. This requires priority negotiation with each product team, external vendors, in some cases, with senior managements.

• Execution of internal approval process
• WBS formulation and daily progress management
• Resolves and /or escalates issues in a timely fashion
• Vendor management
• Cooperation with Field Service team and smooth/polite handover to them

BAU

Level 2 support related to Local solutions required when trouble happened, Local Accounts team will take lead and work with Central team and local vendors to resolve the issue.

Qualifications and education requirements

• IT or Technology education;
• 7+ years of working experience with minimum 4 years of practical experience as IT Project Manager.
• Rich experience of developing front end solutions (Include requirements definition, UI, IF, Form design, error handling design)
• Rich experience of developing Multi platform applications (Windows, iOS, Android)

• Minimum JAVA, C# programming skill (Able to review source code)
• Demonstrated experience in managing projects / work streams within projects
• Excellent communication skills across international teams
• Excellent organizational, decision making, and problem solving skills
• Work experience within an international/multicultural environment preferred

• Project Management Certification (PMI, IPMA) is a plus;
• Familiar with Ticketing Systems is a plus;
• Experienced on Payment Systems/Solutions is a plus;
• Excel VBA programming skill is strongly required in order to automate various daily processes;
• Independent and self-motivating personality, able to work under remote management;
• Strong resolution orientation, interpersonal, communication and organization skills;
• Ability to work independently and as part of a team and present ideas clearly and concisely;
• Strong analytical and problem-solving skills.
• Excellent organizational, time management and customer service skills, with detail oriented.
• Native Japanese language skills (oral & written)
• Fluent English language skills (oral & written)