Technical Account Manager, Publisher

Role Title: Technical Account Manager, Publisher

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L'Oréal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting!

In this role, you’ll be focused on helping some of the biggest and most exciting global partners operate on impact.com. You will directly respond daily to questions from our top partners, assist with the creation and maintenance of documentation, and help manage our internal support processes. All the while growing your knowledge of the technology and capabilities.

What you will be doing:

• Serve as the primary point of contact for top partners regarding technical issues, inquiries, and escalations.
• Troubleshoot and resolve partner-related technical problems, including tracking discrepancies, reporting issues, and integration challenges.
• Cultivate strong relationships with partners through regular communication, updates, and feedback sessions.
• Proactively address partner needs, concerns, and feedback to ensure a positive partnership experience.
• Provide friendly and professional support for impact.com customers through email and zoom
• Answer how-to questions and resolve technical issues
• Work with HTML, JavaScript, GraphQL, and/or REST API.
• Support our internal resources by managing key client-related processes and documentation

Does this sound like you? 

• Postsecondary education in Computer-based technology, Web-based programming, Information Technology, or equivalent practical experience is highly valued
• Experience in a technical and client-facing service role 
• Friendly, outgoing, and comfortable talking with our client’s technical resources 
• A+ written communication style and ability 
• A quick learner with strong research, execution, and organizational skills
• A problem solver with a high degree of interest in software technology and modern programming
• A team player -  looking to join a fun, energetic, and quickly growing team.
  

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited PTO
• Flexible work hours
• Maternity/Paternity leave
• Catered lunch every Thursdays, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• An employee-led culture team that plans our happy hours, parties, and other events to celebrate our many successes
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.