Technical Account Manager | Remote, USA

How you'll make an impact:

• Support information security projects from inception to completion. 
• Assist with designing and documenting work processes within the SOC. 
• Working experience with Threat intelligence teams to be able to interpret IOC’s and use them efficiently for alerting. 
• Understanding of monitoring devices such as firewalls, network and host-based intrusion detection systems, web applications, AV, WAF, Proxy and operating system logs 
• Create technical documentation around the content deployed to the SIEM. 
• Ability to recognize patterns and inconsistencies that could indicate complex cyber-attacks. 
• Perform formal Architectural Review.
• Create custom rules/rule modifications and custom reports/ report modifications as needed. 
• Build and develop relationships with internal and external stakeholders. 
• Effectively delegate and ensure timely completion of all open tickets with client. 
• Assist with Identifying and assessing project risk. Build appropriate mitigation plans into the overall project initiatives. 
• Assist in overall project and service offering quality and consistency. 
• Assist in the Validation of the scope of the offering and of the project. 
• Represent Optiv Security in customer meetings. 
• Meet regularly with team to aid in identifying issues and strategies. 
• Assist in actively monitoring deliverables and open tickets. 
• Support projects across various functional groups, communicating impacts. 
• Establish communication plans to facilitate core project team coordination and to provide status to management and extended project team members. 
• Assist project management on assigned projects to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. 
• Assist in Identifying and prioritizing opportunities for using project and program management to achieve the goals of the enterprise. 
• Work with Project management to maintain commitment to project milestones and deliverables and take necessary actions including escalation as necessary to achieve commitments. 
• Maintain working relationships with subject matter experts and personnel across the organization. 
• Perform other duties as assigned.

What we're hiring for:

• Bachelor’s Degree (B.A.) from four-year college or university; or at least 4 years related experience and/or training; or equivalent combination of education and experience required.
• SME in Identity in Access Management.
• Detailed understanding of Sailpoint technologies, Azure and Active Directory.
• Proficiency with MS Office and Internet Navigation required. 
• Excellent written and verbal communication skills required. 
• Outstanding time management and organizational skills required. 
• Previous experience in a professional services or SOC environment required.
• Experience related to security/infrastructure design, risk analysis and mitigation, disaster/contingency planning, certification/compliance testing, data loss prevention, Network Security Strategies, Technical Documentation, industry standards such as ITIL, COBIT, ISO standards, PCI, SOX, Rollout/Implementation and User Training/Support preferred.




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