Technical Account Manager (RMP)
Job Description
About Moloco:Â
Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. While the largest technology companies have proven the speed and scale of ad-targeting utilizing data— the same robust performance powered by machine learning has previously been unavailable beyond their platforms.Â
That's where Moloco steps in. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while allowing companies to stay independent and scale.
An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We ranked #95 in the Inc. 5000 fastest-growing private companies for 2022. We ranked #91 among Deloitte’s 2021 Fast 500 and have been certified by 91% of the company via Great Places to Work. Check us out on Glassdoor and be sure to get an inside look at working at Moloco on Instagram, Twitter, and Youtube.Â
Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Los Angeles, Seattle, London, Berlin, Seoul, Singapore, Beijing, Gurgaon, and Tokyo.Â
Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. To reach our goals, diversity of talent and thought is a critical component to how we operate as an organization. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging will allow us the greatest opportunity to carry out our mission -- to empower businesses of all sizes to grow through operational machine learning.
Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!
The Impact You'll Be Contributing to Moloco:
Moloco seeks an experienced Technical Account Manager (TAM) to join us in supporting a state-of-the-art advertising platform. You will be part of the Retail Media Platform (RMP) Customer Engineering team supporting the digital marketplace customers using RMP.
The TAM will be the point person for our strategic customers -- a trusted advisor and designated technical consultant for the customers running their ad business powered by the Moloco RMP. Not only limited to the basic roles of the TAM (bridging customers and our technology to accelerate the ad business of the customer), but the Sr. TAM also should design an effective and optimal way to support and solve the technical problems of the customer and ensure the satisfactory experience. While tackling challenging real-world problems, you will make a positive impact on leading digital marketplaces and their users.
The Opportunity:
- You'll own technical support, consulting, and guidance on best practices to grow the ad business of the customer. The TAM is also able to understand the core needs of the customer, and proactively deliver technical solutions to mitigate issues and risks.
- You'll manage, revise, and develop customer-related activities and processes such as incident management and response, planned maintenance, feature release processes, and change management.
- You'll collaborate with internal teams, including engineering, product management, business development, and data science to meet the customer's expectations and needs, identify possible opportunities and service expansion, and give inputs and customer feedback to improve our services.
- You're able to analyze data and bring insights to identify and mitigate performance issues. You're also able to build a process that will improve service performance and prevent possible quality issues.
How Do I Know if the Role is Right For Me?
- 10+ years of work experience, with at least 5+ years of customer-facing solutions/integration engineering roles
- Experience partnering with and advocating for large, complex organizations
- Support engineering technical background
- Good understanding of online service systems and businesses
- API-based technologies and public cloud services such as AWS, GCP, and Azure
- A data-driven and analytical growth mindset
- Fast learner and self-initiative
- Comfortable in a fast-paced environmentÂ
Our Compensation And Benefits (for California & New York State Residents Only)
Base Compensation Range: Min $138,600 - Max $169,950Â
In accordance with California & New York state law, the range provided is a reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills and abilities. We also offer a competitive benefits package.
Ref #: 3743
Moloco Thrive: Benefits and Well-Being:Â Â
We take care of you and create the conditions for you to do the best work of your career. Through a lens of Inclusion, we offer innovative benefits which empower our employees to take care of themselves and their families so they can do the best work of their lives. For an overview of our global benefits, click here.Â
Moloco Values:Â
Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.Â
Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.Â
Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.Â
Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.Â
Additional Resources:Â
Moloco Company BlogÂ
Moloco Leadership
Moloco NewsroomÂ
Equal Opportunity:Â
Moloco is an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression and gender identity, sexual orientation, marital status, ancestry, physical or mental disability, military and veteran status, or any other characteristic protected by law.Â
Date Posted
08/01/2023
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2
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