Technical Account Manager (TAM)

About Boomi and What Makes Us Special
Are you ready to work on world-changing technologies? Today, organizations need to move with increased agility and insight to grow and thrive. Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a leader for eight years in a row in the Gartner Enterprise iPaaS Magic Quadrant, and recently recognized by Inc. Magazine as one of the best workplaces. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes.
Boomi provides the foundation on which businesses can evolve and innovate. We help organizations connect everything and engage everywhere across any channel, device, or platform. More than 18,000 organizations are using Boomi to run better, faster, and smarter.
Working at Boomi means doing what you love. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact in technology, and want to build something big. If you are passionate about solving hard problems, enjoy working with world-class people, and developing cutting-edge technology, we want to talk to you.
As a Technical Account Manager, you'll serve as a designated and very technical trusted advisor to your assigned accounts by becoming an extension of their team through proactive, prescribed and personalized engagements. This role will require you to deeply partner with your customers, understand their Boomi and environmental landscape, and apply your product, solution and industry expertise to ensure we deliver successful outcomes throughout all phases of their journey.
How You'll Make An Impact

• Develop an in-depth understanding of the customer, their business, objectives, and their workloads and use cases with Boomi
• Identify and address technical opportunities, concerns, requests, and align your delivery to their priorities, projects and opportunities
• Bring senior-level technical expertise and account management skills to serve your assigned accounts as their main Boomi "go to" person
• Proactively monitor your customers solution/environment to identify trends, potential issues, anomalies and partner with support and the customer to investigate and mitigate findings which are outside of "normal"
• Offer best practice guidance, ongoing knowledge transfer and detailed recommendations to achieve and maintain optimum health, utilization and performance
• Lead regular technical business reviews with each of your assigned accounts to report on platform utilization, overall health and recommendations to maintain
• Build and maintain very strong cross-functional relationships with Global Support, Sales, Customer Success, Engineering and Product
• Identify growth opportunities within each of your accounts and proactive partner with your Account Teams to recommend the right solution

Take the first step towards your dream career with Boomi
The Experience You Bring

• Bachelor's degree or a minimum of 5+ years' experience supporting and troubleshooting mission-critical enterprise software applications
• 5+ years or relevant experience as either an Architect, Pre-Sales Engineer, Service Delivery Manager or Consult/Advisor role with (Technical) Account management focus
• Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
• Strong understanding of enterprise infrastructure, software and cloud architecture
• Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences
• Strong active listening and empathy skills
• Polished, persistent and influential communicator

Bonus Points If You Have

• Excellent business, analytical, problem solving and communication skills (written and verbal) to various audiences
• Self-starter, flexible approach and entrepreneurial mindset
• Passion for technology and thrive in a dynamic environment of continuous improvement and innovation
• Multi-Lingual

At Boomi we show up for each other with empathy, compassion, and purpose because, at Boomi, we win as one--that's why we strive to integrate more diverse voices for a stronger and smarter team.
Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages.
Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.