Technical Account Manager - UiPath Automation Platform

Job Description

Job Description: UiPath Technical Account Manager (TAM) - Washington DC Metro Area

About ASRC Federal:

ASRC Federal is a leading technology firm providing cutting-edge solutions to a diverse range of industries. We pride ourselves on our commitment to excellence and innovation, delivering high-quality products and services to our clients. As a company, we value creativity, collaboration, and continuous growth. We are currently seeking a talented UiPath Technical Account Manager (TAM) to join our dynamic team in the Washington DC Metro Area.

Job Summary:

The UiPath Technical Account Manager (TAM) will be a crucial member of the UiPath account team, responsible for ensuring the technical success of our customers with the UiPath platform. As the TAM, you will work closely with multiple USCIS Information Technology (IT) programs and business initiatives, interacting with other OIT federal and contractor teams. Your primary objective will be to drive customer satisfaction and value by providing expert technical guidance and advisory services related to the UiPath platform.

Technical Objectives for TAM:

• Take ownership of customers' technical success with the UiPath platform, acting as their trusted technical advisor.
• Collaborate with the UiPath account team to develop and execute adoption plans that deliver exceptional business value for customers.
• Engage and influence customers, guiding the technical maturity of their automation programs and helping them achieve their objectives.
• Provide expertise in UiPath platform infrastructure, installation, and upgrade planning, as well as guided assistance and troubleshooting.
• Educate and enable customers' technical stakeholders on UiPath platform best practices tailored to their unique automation pipelines, program objectives, environments, and constraints.
• Conduct design and code reviews for select automations, ensuring adherence to best practices and optimization.
• Perform technical health checks of customers' automation programs and environments, identifying risks and opportunities for continuous improvement.
• Collaborate with UiPath Product Support and other subject matter experts to manage and resolve escalated support incidents, ensuring timely and positive closure.

Responsibilities:

• Establish and maintain strong relationships with customers, acting as the primary technical point of contact.
• Work closely with customers to understand their business needs and automation goals.
• Provide technical guidance during the implementation and deployment of the UiPath platform, ensuring successful outcomes.
• Collaborate with the UiPath account team to develop customer-specific technical solutions and strategies.
• Participate in technical workshops and presentations to showcase the value of the UiPath platform.
• Proactively identify opportunities to improve customers' automation programs and advocate for the adoption of new features and functionalities.
• Stay updated on the latest advancements in RPA technology and the UiPath platform to ensure customers benefit from the latest innovations.
• Prepare and deliver technical reports, documentation, and training materials for customers.

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or a relevant field.
• Minimum of 7 years of professional experience in technical customer-facing roles.
• Solid background in programming, preferably .NET, but others are acceptable: C#, C++, VB, Java, Python, or PowerShell as examples.
• Previous experience with UiPath or other relevant vendor products is highly desired.
• SaaS and Cloud technical background with hands-on experience in digital technologies.
• Prior experience in technical support or technical consulting is a plus.
• Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security.
• Strong analytical and problem-solving skills.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Diplomacy, tact, and poise under pressure when working with customers and partners.
• Excellent verbal and written communication skills - English fluency is required.
• Computer Science degree (or equivalent).
• Willingness to travel approximately 25%.

Additional Information:

• Location: Washington DC Metro Area
• Employment Type: Full-time
• Salary: Competitive, based on qualifications and experience.
• Benefits: ASRC Federal offers a comprehensive benefits package, including health insurance, retirement plans, paid time off, and more.

Join ASRC Federal's innovative team as a UiPath Technical Account Manager in the Washington DC Metro Area and help drive customer success with cutting-edge RPA technology. If you meet the qualifications and are excited about this opportunity, please submit your resume and cover letter for consideration.

ASRC Federal is an equal opportunity employer. We value diversity and encourage candidates from all backgrounds to apply.

Requirements

Job Description: UiPath Technical Account Manager (TAM) - Washington DC Metro Area

About ASRC Federal:

ASRC Federal is a leading technology firm providing cutting-edge solutions to a diverse range of industries. We pride ourselves on our commitment to excellence and innovation, delivering high-quality products and services to our clients. As a company, we value creativity, collaboration, and continuous growth. We are currently seeking a talented UiPath Technical Account Manager (TAM) to join our dynamic team in the Washington DC Metro Area.

Job Summary:

The UiPath Technical Account Manager (TAM) will be a crucial member of the UiPath account team, responsible for ensuring the technical success of our customers with the UiPath platform. As the TAM, you will work closely with multiple USCIS Information Technology (IT) programs and business initiatives, interacting with other OIT federal and contractor teams. Your primary objective will be to drive customer satisfaction and value by providing expert technical guidance and advisory services related to the UiPath platform.

**COVID-19 Vaccination Requirement Statement

The COVID-19 vaccination requirement in Executive Order 14042 and FAR 52.223-99 is currently not effective. But please note that if those or other related requirements become effective, positions will require successful candidates to obtain and show proof of COVID-19 vaccination(s). ASRC Federal is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.