Technical Account Manager, Pressable

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager, Pressable in India.

This role sits at the heart of post-sales customer success for a leading managed WordPress hosting platform, focusing on ensuring customers achieve long-term performance, reliability, and value from their environments. You will act as the primary technical advisor for a portfolio of live accounts, guiding onboarding, monitoring platform health, resolving complex escalations, and driving proactive optimization of WordPress performance. Rather than focusing on new sales, your mission is to deepen existing relationships, ensure customer satisfaction, and maximize retention and expansion. You will work closely with engineering, support, and sales teams to translate technical insights into meaningful customer outcomes. This is a highly hands-on, consultative role combining deep WordPress expertise with strategic account ownership in a fast-moving, global environment.

• Own the end-to-end post-sales technical relationship for a portfolio of enterprise and agency customers, ensuring successful onboarding, adoption, and long-term satisfaction.
• Lead onboarding journeys and ensure smooth transitions from pre-sales to production environments, setting customers up for stable and optimized WordPress performance.
• Monitor platform health across accounts, proactively identifying performance issues, uptime risks, and technical inefficiencies before they escalate.
• Serve as the primary escalation point for complex technical issues, coordinating with support and engineering teams to drive root-cause resolution.
• Conduct regular business and technical reviews (QBRs), presenting insights on performance, usage trends, and optimization opportunities.
• Drive WordPress performance optimization across accounts, including caching, database tuning, infrastructure improvements, and scalability recommendations.
• Identify expansion opportunities within existing accounts and partner with sales on renewals and growth initiatives.
• Act as a customer advocate, translating feedback into actionable insights for product and engineering teams.
• Maintain structured documentation of account history, technical issues, and resolutions to improve knowledge sharing and operational consistency.
• Contribute to the creation of scalable playbooks, best practices, and AI-augmented workflows for post-sales success.

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Requirements

• 2+ years of advanced technical experience with WordPress, including deep understanding of WP core, database architecture, and troubleshooting.
• Strong experience in a Technical Account Manager, Customer Success Engineer, or similar post-sales technical role managing a named book of accounts.
• Solid knowledge of web hosting infrastructure, server-side performance, and WordPress managed hosting environments.
• Hands-on experience diagnosing and improving performance using tools such as GTMetrix, Lighthouse, Google PageSpeed Insights, WP-CLI, or similar.
• Proven ability to manage complex technical escalations from triage through root-cause resolution.
• Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.
• Experience conducting business reviews and managing ongoing customer relationships in a structured, proactive manner.
• Strong organizational and project management skills, with the ability to handle multiple accounts simultaneously.
• Familiarity with AI tools for analysis, reporting, documentation, and operational efficiency is highly valued.
• Customer-first mindset with strong problem-solving ability, resilience, and ability to operate in high-pressure environments.

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Benefits

• Competitive salary aligned with experience and impact, paid in local currency.
• Open vacation policy offering flexibility and autonomy over time off.
• Remote-first working model with home office setup support and coworking allowances.
• Learning and development support including books, courses, and conference access.
• Opportunity to work within a global, distributed organization with strong engineering and product culture.
• Exposure to large-scale WordPress environments and high-impact customer portfolios.
• Inclusive, flexible, and autonomy-driven work environment focused on outcomes over hours worked.
• Access to health, retirement, and insurance benefits depending on location (including strong coverage for US-based employees).