Technical Advisor III

Technical Advisor III

Point & Pay- Remote, United States

What you'll be doing:

• Provide advanced technical support and troubleshooting for multiple point-of-sale (POS) solutions within an allotted amount of time such as; terminals, software applications, gateways, and semi-integrated solutions.
• Diligently manage customer cases within various support tools, and communicate any perceived delays to management immediately upon identification.
• Identify and report technical issues through feedback gathered while fulfilling Terminal Support requests and supporting all customers.
• Interact with multiple departments and provide strategic insight to solve enterprise-wide issues that impact our customer base
• Provide support for escalated requests beyond level 2 advisors via phone, email, or tickets.
• Ensure customer and partner inquiries are responded to within established timeframes and service levels are achieved.
• Provide mentoring to level 1 & level 2 customer support
• Provide support coaching to customer support as needed

What we need from you:

• Bachelor’s degree or equivalent experience.
• Minimum three (3) years’ experience in a technical support, internal help desk, or desktop support role.
• Minimum one (2) years of experience technical support of payment devices
• Deep understanding of the processing of Terminal Engineering Support Jira tickets, and sales order processing.
• Strong technical aptitude and ability to explain processes to others.
• Ability to adapt quickly to change and manage stress effectively.
• Excellent problem solving skills with the ability to quickly learn new software and operating systems.
• Ability to complete service requests and communicate solutions professionally via multiple channels with minimal guidance.
• Ability to prioritize and shift workload based on support needs

Hourly Range: $25- $31

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

What we offer: 

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Please note: North is a US based company and no sponsorship is available for this position at this time.

Point & Pay by North. Custom payment solutions for government and utilities. 

Who we are: 

Point & Pay by North builds and integrates advanced payment solutions for governments, utility companies, courts, HOAs, property management companies, and other industries with unique payment needs. Solutions cover the entire payment lifecycle, from paper and electronic billing to online presentment and remittance processing.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.

To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands

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