Technical Analyst I

Company:

Cox Communications, Inc.

Job Family Group:

Information Technology

Job Profile:

Technical Analyst I

Management Level:

Individual Contributor

Travel %:

No

Work Shift:

Day (United States of America)

Job Description:

The Technical Analyst understands the business/project needs & works with Business Analyst to validate the business requirements and determine the system requirements. The Technical Analyst collaborates with the design teams to determine application, database, & other system impacts based on the requirements. The Technical Analyst works closely with other members of the technical teams to ensure all requirements are addressed in the solution design.

Primary Responsibilities and Essential Functions

• Works with Business Analysts to interpret customer and business needs and translate them into application, system, technical and operational requirements.
• Engages and participates in projects/applications requirement sessions in order to ensure proper technical requirements are clearly documented, testable, and managed.
• May work closely with business and boundary partners (Field Operations, Customer Care and vendors) to support application lifecycle from development through implementation.
• Communicates technical and business aspects of work efforts between team members.
• Determines impact on existing applications & databases based on requirements. Understands applications and systems and provides development input to architects/engineers during the analysis phase.
• Provides project manager with time and resource estimates for technical requirements.
• Works with technical team to ensure all requirements are addressed in solution design.
• Coordinates with QA for testing new features and bug fixes to verify results are as expected.
• Works directly with Development and QA teams to complete application implementations with minimal impact to customers.
• Develops technical documentation, processes, installation procedures and service guides, application training information and may assist in the development of end-to-end documentation for various projects and supported products/applications.
• Participates in peer review of solution design documentation.
• Reviews vendor documents as appropriate including detailed functional specifications, and file and field layouts and determines if vendor solutions meet Cox requirements.
• Develops measurements and reports on key service-level metrics.
• Possesses a clear understanding of the architecture standards, a high-level understanding of the business, and a deep understanding of respective domain architectures (business, information, application, technology).
• Depicts the enterprise information conceptually, logically and physically.
• Identifies architectural implications of the business requirements.

QUALIFICATIONS AND EXPERIENCE:

Minimum

• BA/BS degree in related discipline (Information Systems/ Computer Science) with generally less than 2 years of experience required in a related field (Information Systems/ Technology); OR 4 years of equivalent experience in lieu of a degree.
• Requires strong knowledge of Microsoft Word and Excel, and PowerPoint
• Excellent executive presence, interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
• Demonstrated ability to work in a dynamic, team environment
• Strong relationship building skills
• Strong communication skills. The ability to successfully understand and communicate analytics artifacts, business insights, and resulting implications to non-technical business partners

Preferred

• BS/BA degree + 2 years of experience preferred in related discipline (Information Systems/ Computer Science)

• Experience in Telecommunications or Broadband industries deired.

About Us:

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.