Technical Analyst (Kantata)

Role: Technical Analyst

Location: Taguig, City (Hybrid set up)

Thanks for checking out our job opening; we are excited that you are interested in learning more about NCC Group.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future. We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission.

The Opportunity:

NCC Group are currently seeking a highly skilled and dedicated Technical Analyst to become a key member of our global systems teams. This is a unique opportunity to join a team of innovative professionals who are committed to ensuring the seamless development of software solutions that are vital to the success of our organisation.

In this role, you will be working with Salesforce Kantata, our core PSA tool, and will be responsible for overseeing, designing, and maintaining a number of critical developments. Your work will directly impact the efficiency and effectiveness of our operations teams, making this a pivotal role within our organisation.

As part of the Kantata team, you will ensure projects are delivered in line with the company’s development, change and release processes

Responsibilities:

• Design, develop, and maintain developments using the salesforce platform.
• Collaborate with various teams to understand requirements and implement solutions.
• Document integration processes and maintain up-to-date system diagrams.
• Monitor system performance and ensure all functionality functions as expected.
• Analyse and troubleshoot systems issues, providing technical support to internal teams.
• Provide training and guidance to team members on Kantata and other integration tools.
• Collaborate with operational teams around the world as required.
• Organisational skills – personal efficiency, time management skills and the ability to prioritise competing demands are key.
• Communication skills – Communicates in written, oral, and presentation formats to best represent and express user and organisational requirements to audiences up to mid-level management.
• Working as part of a Team – Emotional intelligence, the ability to build relationships and collaborate with others is vital. Encourages and maintains a sense of fun.
• Adaptability and Agility – Confident managing activities across more than one project simultaneously. Able to adjust to the unexpected, intelligently and calmly assessing impact and options. Comfortable working in a fast-paced, dynamic environment with cross-functional teams both internally and externally.
• Role model & ethical practice – As a member of the team, you will be expected to demonstrate and lead on the values, initiatives and culture of the organisation

Requirements:

• Salesforce Administrator Certification.
• Hands-on experience using and implementing Salesforce Sales Cloud, Service Cloud and Revenue Cloud.
• Custom Development of Flows.
• Ideally experienced using change sets and deployment tools such as Gearset.
• Demonstrable experience of covering the complete project life cycle, in a structured environment (agile methodology) working in sprints.

Desirable Requirements

• Previous project experience with interfaces between multiple systems.
• Previous experience of working across multi-state locations and time zones, within a company that has experience of mergers and acquisitions.
• Experience in the technology sector, even better in the professional services world is desirable.
• In depth understanding of the underlying processes that business systems support in a production environment.
• SDLC Implementation and Testing
• Experience selling Professional Services into the Financial Services Sector
• Strong sales methodology and competent in full sales cycle

Behaviours:

• Focusing on Clients and Customers
• Working as One NCC
• Always Learning
• Being Inclusive and Respectful
• Delivering Brilliantly

About NCC Group

The NCC Group family has over 2,200 members located all around the world, providing a trusted advisory service to 15,000 customers. Born in the UK, we have now have offices in North America, Canada, Europe, Asia- Pacific and United Arab Emirates.

We are passionate about helping our customers to protect their brand, value and reputation against the ever-evolving threat landscape. We fuel that passion with investment in our people and our business.

Our values and code of ethics are at the heart of how we operate – we work together, we are brilliantly creative, and we embrace difference. We treat everyone and everything with equal respect.

We want to create an environment where all colleagues feel psychologically, emotionally and physically safe to be authentic, sharing their personal experiences to represent the diversity of the world they live in, and have equal opportunity to achieve their best.

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process.