Technical Application Support Specialist

Job Description

Technical Application Support Specialist

About our company:

The Raymond Corporation is a division of the Toyota Industries Corporation. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us.

About the position:

Supports our Global Sales and Service Centers sales force, customers and potential customers regarding the resolution of technical, scientific or engineering issues that affect the sales, installation and utilization of Raymond products and/or services. Proposes changes in products based upon customer applications.

• Responds to routine and semi-routine technical inquiries from the worldwide Raymond Dealer Network.
• Follows specific procedures in completing work tasks, but expected to recommend change to outdated or ineffective procedures.
• Frequently interfaces with internal and/or external customers. Directs more difficult information requests to appropriate individuals.
• Requires strong Mechanical, Hydraulic, Electrical, engineering/technical background to evaluate and propose Raymond product to customer applications.
• Provides support on special projects.
• Proficient with the software in the area of specialty. Acts as a liaison to dealer network for Sales Support and Customer Satisfaction.
• Exercises discretion and independent judgment.
• Works with other departments to discuss customer requests and recommendation solutions.
• Hybrid work schedule (3 days in office / 2 days remote)

About you:

• A Bachelor's Degree or years of experience equivalent is required, or a related technical certificate
• 2+ years of experience in a mechanical, hydraulic, technical sales or engineering related field
• Possesses and applies a knowledge of principles, practices and procedures within the field
• Ability to perform skilled computer related activities and maintain databases, and is proficient with the software in area of specialty

About the total compensation package:

Salary -Salaries ranging from $56,800 - $72,900 per year

Relocation - This position may qualify for relocation.

Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:

• Medical and Rx Plan options
• Dental and Vision Plan options
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) for medical and dependent care
• Life Insurance and AD D
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Indemnity Insurance
• ID Theft Protection
• Comprehensive 401(k) retirement plan with company match
• Profit Sharing Plan based on annual profitability
• Long-Term Care Insurance
• Vacation (on day 1), Sick, Volunteer Time
• 10 Company Paid Holiday

Requirements

• A Bachelor's Degree or a related technical certificate
• 2+ years of experience in a mechanical, hydraulic, technical sales or engineering related field
• Possesses and applies a knowledge of principles, practices and procedures within the field
• Ability to perform skilled computer related activities and maintain databases, and is proficient with the software in area of specialty